Keyboard backlight not working

Discussion in 'MacBook Pro' started by BananaX, Apr 6, 2018.

  1. BananaX macrumors regular

    BananaX

    Joined:
    May 24, 2017
    #1
    Screen Shot 2018-04-06 at 3.14.48 pm.png

    Hi,

    The backlight stop working for some reason. I have reseted SMC and NVRAM twice. It did work for like an hour, but after I woke up the MBP from sleep, it stop working again.

    Any solutions? Do I have to reinstall OS? Or hardware issue?

    Cheers
     
  2. 011 macrumors member

    Joined:
    Oct 16, 2017
    #2
    Try reinstalling system but it could be hardware issue and you have to take it to Apple Store.
    Have you experienced faster battery discharge?
    If it is hardware related issue, they replace keyboard, touchpad and battery.
     
  3. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
  4. BananaX thread starter macrumors regular

    BananaX

    Joined:
    May 24, 2017
    #4


    Its a brand new laptop, latest Mac OS. 10 charges in total. It works from time to time. Sometimes it does work, I can change it manually, and it will auto deem. But, it will stop working for no reason as well. :(:(
     
  5. Sedulous macrumors 68020

    Sedulous

    Joined:
    Dec 10, 2002
    #5
    Sounds like you have done everything an end-user can do. It is new, might as well bring it back to Apple.
     
  6. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #6
    Since it is new don't mess around. Take it back to Apple.
     
  7. chabig macrumors 603

    Joined:
    Sep 6, 2002
    #7
    Is your room dark? I don’t think the backlight works if ambient light is sufficiently bright.
     

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