keyboard 'chipped' dot of light on return key

Discussion in 'MacBook Pro' started by CaliKW, Jan 7, 2017.

  1. CaliKW macrumors member

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    #1
    So.... I've mostly gotten used to the shallow travel... but now there is a 3mm 'hole' in the black/brown keyboard shell, so the the return key now looks like the 'caps lock' key circle / light thingie. Wow Im bad at explaining this.

    Imagine that circle on caps locks that illuminates, is on the return key --- I don't remember when/\how this happened, but sheesh this thing is only 1 month old....

    Will talk to Apple on Monday -- anyone else have this happen to their new machine yet?
     
  2. blairian89 macrumors regular

    blairian89

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    #2
    Can you take some pictures for us?

    From your description, assuming it is just flaking off, it sounds like this would not be normal and it should be something the Apple will take care of for you. That is assuming that damage was not done to the keyboard by something falling onto it, etc.
     
  3. CaliKW thread starter macrumors member

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    #3
    Here is the damaged return key, can definitely feel there is an indent where the coating has come off...

    sigh....
     

    Attached Files:

  4. macjunk(ie) macrumors 6502a

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    #4
    So much for quality of the Pro. I am glad I returned mine. Let us know how it goes with Apple.
     
  5. MrGuder macrumors 68020

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    Nov 30, 2012
    #5
    Something looks odd about that key, it looks like it's been cleaned with some kind of harsh cleaner and rubbed you can see the outline, are you sure you didn't clean your keyboard with something and rubbed it. I find it hard to believe something like that came out of the box like that.
     
  6. Apple 26.2 Contributor

    Apple 26.2

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    #6
    Not that I'd find that acceptable, but maybe a dab of black nail polish if you don't have success with Apple?
     
  7. Pug72 macrumors 6502a

    Pug72

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    #7
    Hmmmm.....my tbMBP has a completely different return key.

    I'm calling shenanigans.
     
  8. Apple 26.2 Contributor

    Apple 26.2

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    #8
    Not all MBP keyboards are identical :/
     
  9. Pug72 macrumors 6502a

    Pug72

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    #9
    Well blow me, I didn't realise there were different keys.

    So I'm guessing the American keyboard has the wording on the return key, but the UK ones don't. Different shapes too.
    Wonder why that is?
     
  10. maflynn Moderator

    maflynn

    Staff Member

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    #10
    Yeah the coating is off, and thus the backlighting is coming through. You're best bet is to call apple and get it corrected.
     
  11. akash.nu macrumors 68020

    akash.nu

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    May 26, 2016
    #11
    I've never seen an Apple keyboard suffering from this specific issue.
     
  12. maflynn Moderator

    maflynn

    Staff Member

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    #12
    Me neither but if the key wasn't properly formed, then the coating would not fully or correctly adhere to it
     
  13. Apple 26.2 Contributor

    Apple 26.2

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    #13
    Yeah, we're dumb dumbs over here.
    --- Post Merged, Jan 8, 2017 ---
    I've handled military-grade night vision equipment much, much cheaper than Apple keys... whatever process Apple is using, I'd say it's pretty good.
     
  14. blairian89 macrumors regular

    blairian89

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    #14
    My key (US) looks the same as the OP's.

    That's definitely not normal; get it fixed, replaced or repaired. I get the feeling that something caused this damage - a harsh cleaning product perhaps - but I have never seen this happen before on any of my products present or past, nor have I ever heard of this happening to anyone else before.
     
  15. CaliKW thread starter macrumors member

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    #15

    Its my work machine, used only by me. Im a pretty gentle user, so not sure how/when it happened. Certainly not through intentional abuse. Will talk to apple once work settles down a little... and I can live without machine for a day or two.

    Will update thread when that happens.
     
  16. montanaco macrumors regular

    montanaco

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    Nov 1, 2016
    #16
    This happened to me on the "~" key on my 2011 MBP way back. Took years of use though and I accidentally scratched it off while cleaning it. Way too early for that to be happening normally--so as long as you weren't cleaning the keys really rough I'm sure Apple will repair it.
     
  17. blairian89 macrumors regular

    blairian89

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    #17
    Keep us updated for sure! I am interested to hear what they have to say and what they do to remedy the situation.
     
  18. myscrnnm macrumors 6502a

    myscrnnm

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    #18
    I see what you mean. The weathering around the center of the key seems consistent with years of heavy use. Perhaps a cleaner with a caustic agent?
     
  19. CaliKW thread starter macrumors member

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    #19
    Key replaced by apple today. I've never used a cleaner on this machine (its only 2 months old). The repair tool 15 minutes and they just popped damaged key off, put new one on.
     
  20. MrGuder macrumors 68020

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    Nov 30, 2012
    #20
    Thread resolved!!!

    Another happy Apple customer :)
     

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