keyboard failing...

Discussion in 'MacBook Pro' started by ghanwani, Apr 9, 2017.

  1. ghanwani, Apr 9, 2017
    Last edited: Apr 9, 2017

    ghanwani macrumors 6502a

    Joined:
    Dec 8, 2008
    #1
    Noticed today that my 'x' key isn't working. For every 20 times I depress the key, about 10 will register.

    Anyone else have this kind of problem?

    I have a Genius Bar appointment to take it in Tuesday. Are they able to replace the keyboard at the store?

    This is my second failure with this machine. The first was bad RAM and they replaced the system board. Took 3 days to get an appointment and 3 days to get a service. I don't want to have to send it in.

    This is for my 2016 nTB macbook pro.
     
  2. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #2
    I took my macbook in to the Genius Bar. They did the usual send to depot thing and got it to me after 3 days. The repair sheet said
    - fixed 'x' key
    - performed extensive cleaning, and
    - machine now passes all tests

    Keeping my fingers crossed.

    Since this is my second failure in < 2 months of ownership, the guy at the Genius Bar said if something else happens they will look into replacing the machine.
     
  3. tubeexperience macrumors 68030

    Joined:
    Feb 17, 2016
  4. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    My neighbor's new MBPro TB was defective when he opened the box. Some keys also made a scratchy/screeching noise.
     
  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #5
    There's been a number of threads, where the keyboard has issues such as what you posted. Hopefully the replacement works out for you
     

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