Keyboard imprints on screen

Discussion in 'MacBook' started by citivolus, Sep 28, 2017.

  1. citivolus macrumors 6502a

    Joined:
    Sep 19, 2008
    #1
    Got a new 2017 MacBook and I noticed two issues. One of the keys was not working reliably and the keyboard was leaving imprints on the screen. Nothing is placed between the keyboard and screen. Laptop is carried in a sleeve. No pressure is placed on the laptop. Took it to Apple and they replaced both the keyboard (top plate?) and the screen. Now just a few days after getting it back, I am noticing imprints again on the screen. What gives?
     
  2. Frosties macrumors 6502a

    Frosties

    Joined:
    Jun 12, 2009
    Location:
    Sweden
    #2
    So it is not in a backpack with other things?
     
  3. dear.leader macrumors newbie

    dear.leader

    Joined:
    Sep 28, 2017
    #3
    Keyboard imprints are pretty common on the MacBook 12" as well as the MacBook Airs. Which is to say I don't know that you have anything especially wrong with your laptop. You could try placing a thin microfiber cloth over the keyboard when you close it. I've never tried it, but it seems like it should work.
     
  4. Clix Pix macrumors demi-goddess

    Clix Pix

    Joined:
    Oct 9, 2005
    Location:
    8 miles from the Apple Store at Tysons (VA)
    #4
  5. dear.leader macrumors newbie

    dear.leader

    Joined:
    Sep 28, 2017
    #5
    That is so perfect and I had no idea that existed! That was exactly what I was imagining when describing the microfiber cloth between the keyboard and screen.
     
  6. Clix Pix macrumors demi-goddess

    Clix Pix

    Joined:
    Oct 9, 2005
    Location:
    8 miles from the Apple Store at Tysons (VA)
    #6
    These things are "insanely great"! They really do protect the screen from being marred by the keyboard keys.... For me they are essential -- each time I have ordered or purchased a new Apple notebook I've also immediately ordered a "Screensavrz" to fit it.
     
  7. gordonchrome macrumors newbie

    Joined:
    Mar 8, 2015
    #7
    does it prevent the lid from closing fully?
     
  8. Clix Pix, Oct 1, 2017
    Last edited: Oct 12, 2017

    Clix Pix macrumors demi-goddess

    Clix Pix

    Joined:
    Oct 9, 2005
    Location:
    8 miles from the Apple Store at Tysons (VA)
    #8
    The one for the 12" MacBook is significantly thinner than the older ones for the earlier MacBook Pros, and no it doesn't prevent the machine from closing completely. I don't have a newer MacBook Pro (mine are from 2015) and they still use the full-sized screensavrz but I know that with the newer MBPs (2016, 2017) the screen protector is only half-size and presumably very thin in order to still provide protection but also to allow the machine to close fully.
     
  9. citivolus thread starter macrumors 6502a

    Joined:
    Sep 19, 2008
    #9
    Well Apple repaired the laptop a second time and this time I inspected it very carefully after unboxing it and it looks perfect. I chatted with Apple support and they confirmed no need to place a cloth in between the keyboard and screen. While I appreciate it might be helpful, it is a nuisance that I'd rather avoid unless it were necessary. Fingers crossed I never need to address this again!
     
  10. Montymitch macrumors regular

    Montymitch

    Joined:
    Feb 16, 2009
    #10
    I’ve always used a microfiber cloth in between the keyboard and the screen when I close mine. I didn’t go to the trouble of buying a custom fit cloth—just use any typical lens cloth you might have around.
     

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9 September 28, 2017