keyboard issue

Discussion in 'iMac' started by suedehead, May 16, 2014.

  1. suedehead macrumors member

    Joined:
    Apr 19, 2011
    #1
    just about 30min ago, my keyboard stopped working. however the function keys (audio, brightness etc) all still work, as do the tab key and backspace. non of the letters work (nor does the space or enter key etc)
    i'm currently writing via a guest account on my imac and the same (in my user account faulty) keyboard works perfect (as you can tell).

    i did mavericks update yesterday.


    any ideas?
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    Did you try restarting your Mac? Is it a wired or wireless keyboard?
     
  3. suedehead thread starter macrumors member

    Joined:
    Apr 19, 2011
    #3
    yes, rebooted several times, deinstalled latest installed software.
    it's the standard apple bluetooth keyboard that comes with an imac (which is a 2013/14 model)

    edit
    i just found out that the arrow keys, cmd key and shift also work (in my user account/everything works fine in the guest account).
     
  4. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #4
    You might try unpairing/repairing. Do you have any keyboard-related software installed on your account?
     
  5. suedehead thread starter macrumors member

    Joined:
    Apr 19, 2011
    #5
    i've used the keyboard out of the box, so no software installed.
    if with unpairing you mean this:
    1. Remove keyboard batteries.
    2. Turn off bluetooth on your mac.
    3. Replace the batteries and turn on the keyboard.
    4. This made the keyboard go into pairing mode.
    5. Turn on bluetooth on the mac.

    i've done that, but no dice. mind you the keyboard works perfect in the guest account, just not in my user (admin) account.
     
  6. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #6
    You may have already seen this article, but in case you haven't: http://support.apple.com/kb/TS3048#8
     
  7. suedehead thread starter macrumors member

    Joined:
    Apr 19, 2011
    #7
    hey, i did see that article, but still thank you for helping me out. turns out, mouse keys (system pref - accessibility - mouse/trackpad) was enabled. for some reason.

    thank you though. fixed!
     

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