Keyboard Issue

Discussion in 'MacBook Pro' started by Jack Wang, Mar 16, 2018.

  1. Jack Wang macrumors newbie

    Mar 16, 2018
    I have bought a new Macbook Pro on 4th Feb 2018 and found there was right half keyboard no responding on 6th Feb. And after send QCD Technology Pte Ltd (Apple authorized service center), the technician called in the same day and told me it is OS issue. They have reinstalled for me the problem has been solved.

    On the 16th March, I encountered same problem again. I went down the QCD again. The reception told me it is same problem OS issue. Upon I asking for re-installation the OS, the reception immoderately told me it is chargeable of 187SGD. I was very upset and questioned her why it is free last service. She said no, it didn't mention in last report they did reinstall the OS for me. Then seems a manger or supervisor immediately nearby explained to me they can guide me to reinstall OS without charges.

    And then a technician come out from the service center, I explained to him the problem and asked why the same problem come back again just a month time. Then he said they can send the Macbook to service center to do a complete test.
  2. Naimfan Suspended


    Jan 15, 2003
    Send it in. Your keyboard is failing and needs to be replaced.
  3. maflynn Moderator


    Staff Member

    May 3, 2009
    The 2016 and 2017 MBPs seem to have an issue with defective keyboards, its not a software issue, but hardware.

    Putting on my moderator hat, I've updated the title so that it makes more sense, it for people searching it will come up with other keyboard problems.
  4. greenmeanie macrumors 65816


    Jan 22, 2005
    If these Key Boards are really this bad I can't see why people are buying these laptops.
    Why reward a poor design?
  5. Queen6 macrumors 604


    Dec 11, 2008
    Flying over the rainforest at dawn - Priceless
    I would love to see all these 2016/0217 MBP keyboard issue placed in one thread then we would really see the extent of the issue, more would take action and fewer excuse Apple for such poor execution of design...

  6. exogeneity macrumors member

    Mar 3, 2018
    Go to the Apple Store at Orchard Road. Skip these providers. They are just ripping poor Singaporeans off!
  7. memento mori macrumors newbie

    Sep 17, 2013
    If I'd known about this issue when I was buying my MBP you can be sure I wouldn't touch these machines with a 10 foot pole, and I'm confident I wouldn't be the only one. Problem is, no one knew, you'd be hard pressed to find any mention of this keyboard flaw in ANY review of this notebook.
  8. Fishrrman, Mar 19, 2018
    Last edited by a moderator: Mar 20, 2018

    Fishrrman macrumors P6


    Feb 20, 2009
    green asked:
    "If these Key Boards are really this bad I can't see why people are buying these laptops.
    Why reward a poor design?"

    Because it's an Apple
    What have they ever done that was wrong?

    As others have said, it's the keyboard, NOT "software".
    The ONLY way to fix it is to replace the keyboard. That involves replacing the ENTIRE TOP CASE -- a VERY expensive fix.
    Since it's nearly-new (and under warranty), Apple will fix this free of charge.
    If the local shop won't cooperate, call or email Apple.

    If you don't do this, you are going to become a VERY unhappy owner...!

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7 March 16, 2018