Keyboard issues rMB 1.2

Discussion in 'MacBook' started by AidanCornelius, Jun 24, 2015.

  1. AidanCornelius macrumors newbie

    AidanCornelius

    Joined:
    Mar 20, 2012
    Location:
    Adelaide, Australia
    #1
    So I put my computer to sleep two nights ago after working on it all day with no issues. Woke it up yesterday afternoon to do some more work, and I was unable to login at the lock screen.

    Fine, I thought – give it a few minutes, I know it can be unresponsive when waking from sleep. After keeping the machine awake using the trackpad (yeah, that was working) and still being unable to type after about 5 minutes, I decided to reboot the machine.

    Power cycle happened normally, and up comes the (file vault enabled) login as normal. Click on my face, go to login, nothing happens when I press keys! I didn't have a spare USB keyboard with me yesterday, but I'm back in the office today with one, connected through the USB->USB-C adapter, and it's working okay.

    The internal keyboard will now type a few random letters when I press anything - usually xxxxxxxxcxxx or, you know, some weird combination.

    Strange part, I can't seem to get the machine to boot to Apple Diagnostics? (d). It'll boot recovery, and the keyboard issues persist - in both recovery, a normal session (after using a usb keyboard for login) and guest mode.

    Is it normal to not be able to use an external keyboard to boot to Apple Diagnostics?

    Has anyone else had weird keyboard issues, for seemingly no reason?

    I've gone through the online support steps, and had a conversation with an Apple tech - who just did the same things I did. Now have a Genius Bar appointment for the end of next week (no other appointments!).
     
  2. tbirdparis macrumors 6502

    Joined:
    May 30, 2015
    #2
    Yikes. I've had weird situations where a USB extended keyboard connected to an iMac has weirdly stopped working, even after a hard restart I couldn't enter my login so had to try a second hard restart. After that it worked again. Thought it was probably a weird USB issue, but it could have been an OS glitch. In your case, the symptoms sound like they point to a simpler diagnosis, which is that there's possibly some hardware problem with the keyboard or with the internal wiring it uses to connect to the logic board.

    Definitely back up your entire machine before going in to your Genius Bar appointment because if you're lucky and they decide it's simply faulty, they may just want to swap it out for a new one on the spot.

    Let us know how you go, it's always good to keep an eye on how new hardware is working out in the real world. If there are lots of reports online of technical issues with the new keyboard design, I'm sure it will make it easier for any of us to make an argument for an exchange for a new machine if there's a problem.
     
  3. AidanCornelius thread starter macrumors newbie

    AidanCornelius

    Joined:
    Mar 20, 2012
    Location:
    Adelaide, Australia
    #3
    I managed to get a walk in appointment today, and they've definitely decided it's a keyboard problem (go figure, haha). They're going to replace the top case w/keyboard.

    The Genius tried to get it to do a network boot, and an ASD/AST boot to no avail – had to daisy chain USB-C adapters, and it just wouldn't do the network boot, so it seems the Genius Bar is under prepared for this particular issue.

    I should have it back with a new keyboard in a few days, so all in all it worked out I guess. Hopefully it just doesn't happen again!
     
  4. mainframe_module macrumors newbie

    mainframe_module

    Joined:
    Jun 12, 2015
    Location:
    Sydney, Australia
    #4
    Sod that - I'd be requesting a whole new machine given that it's still brand new.
     
  5. AidanCornelius thread starter macrumors newbie

    AidanCornelius

    Joined:
    Mar 20, 2012
    Location:
    Adelaide, Australia
    #5
    Our Apple store is notoriously stingy in this regard. I tried that route, but they insisted on the repair, sadly.

    Honestly, as long as I get a working machine back in the next few days I'll be happy.
     
  6. mainframe_module macrumors newbie

    mainframe_module

    Joined:
    Jun 12, 2015
    Location:
    Sydney, Australia
    #6
    wow....i would have raised all hell if they tried that on me.

    Oh well - hopefully it's back to you soon!
     
  7. tbirdparis macrumors 6502

    Joined:
    May 30, 2015
    #7
    I would have probably stared them down as well and insisted on a replacement machine. I think it's pretty lame of them to think that you should be OK with going home with a brand new machine that has already been popped open and snapped back together to repair a fault that was nothing to do with long term wear or user error. I mean this line of computer has only barely come into existence and you got delivered one with inherent issues because you've simply not had it long enough for the keyboard to be going bad from overuse. The hide of them to treat your case like it's a regular warranty repair! I'm angry on your behalf.. :)
     
  8. nearlycried macrumors newbie

    Joined:
    May 3, 2015
    #8
    I had the same issue. But a few days later my keyboard just started working in time for my genius bar appointment, where they couldn't tell if anything was wrong and I really couldn't afford them to go without my macbook for any longer. So maybe this is a wider issue?
     
  9. AidanCornelius thread starter macrumors newbie

    AidanCornelius

    Joined:
    Mar 20, 2012
    Location:
    Adelaide, Australia
    #9
    Hehe, I don't think the store had any to replace with anyway. But yeah, definitely a little annoyed. Thanks for the concern. :)

    Funny you say that, the keyboard was working better when we were looking at it in store this morning, still not working properly though. Maybe the is something else going on here. There really didn't seem to be anything that I'd done differently or anything that caused it. Hmmm...
     
  10. kenbrinkman macrumors regular

    kenbrinkman

    Joined:
    May 20, 2009
    Location:
    Daytona Beach, FL
    #10
    My keyboard completely stopped working after I woke the computer up from sleep. Nothing works. I can't get into diagnostics, can't do a PRAM/SMC reset, can even turn caps lock on. No idea why this happened. This is the third time my MacBook requires repairs. While the keyboard design is great, it has some teething issues clearly.
     
  11. AidanCornelius thread starter macrumors newbie

    AidanCornelius

    Joined:
    Mar 20, 2012
    Location:
    Adelaide, Australia
    #11
    Wow yeah, sounds like exactly the same issue. Power button still working? What were the other issues?
     
  12. kenbrinkman macrumors regular

    kenbrinkman

    Joined:
    May 20, 2009
    Location:
    Daytona Beach, FL
    #12
    Weirdly the power button works fine but I suspect that's on a different circuit for this very reason. No other issues really. Trackpad works fine
     
  13. AidanCornelius thread starter macrumors newbie

    AidanCornelius

    Joined:
    Mar 20, 2012
    Location:
    Adelaide, Australia
    #13
    The genius today was confused about the power button - thought they were on the same cable.

    Maybe these issues are more 'wide spread', guess we'll see as time goes by.

    Good luck with yours!
     
  14. AidanCornelius thread starter macrumors newbie

    AidanCornelius

    Joined:
    Mar 20, 2012
    Location:
    Adelaide, Australia
    #14
    I got my machine back today, and the 'calibration' on the replacement keyboard/trackpad/top cover hasn't worked. Apparently they've also seen a few issues where the keyboard/trackpad fails on select machines, so...

    They've now ordered me a new machine, so I have another few days without it.

    Seems like I'm going to end up with a whole new replacement after all.
     
  15. mainframe_module macrumors newbie

    mainframe_module

    Joined:
    Jun 12, 2015
    Location:
    Sydney, Australia
    #15
    gah - if they'd just replaced it to begin with you'd have it sorted by now...or at least closer to getting the replacement. RAAGE.
     

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