Keyboard issues

Discussion in 'Mac Basics and Help' started by adam19, Jun 23, 2014.

  1. adam19 macrumors newbie

    Jun 23, 2014
    I have a new MacBook Pro, work computer, 2 months old, and I am a first time user on a Mac... And I will never go back... As long as I can fix these problems anyways.

    The wireless keyboard works fine, but the Mac's keyboard often has some weird issues:
    random letters will stop working... I close the notebook and let it sit, open it, it works once and stops working again. Other times, the letters, u, c, or maybe another will stop working and a a box pops up with the letter with different symbols like ' ^ ~ over the letters like for language options... Today I powered down the computer and restarted ... Letters worked fine but then the enter/return button stopped working... It just gives a space and sometimes the letter 'g'.
    Do you guys have any ideas to fix this? I don't think it's hardware...

    Also, if I shut the screen and don't give it a good 15 seconds rest and open it, screen is dark with just the curser showing, is that normal?

    I always heard these are supposed to be the best... But my 350 $ PC didn't seem to have such annoying problems as this $3500 macbook.
  2. dan1eln1el5en macrumors 6502


    Jan 3, 2012
    Copenhagen, Denmark
    random keys not working could be age / dirt, but on such a new machine I would go to Apple and have them check it, seems like it wasn't assembled properly.

    the black screen is a common error on the macbook pros, I see it myself sometimes, you just wait it out and hope for a software update to fix it, it's definately software (no issue in Windows, and as you mention the cursor is there and its moveable) you could use a piece of software (Caffein) to avoid it from go to sleep all along, though it's not a solution just a work-around.

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