Keyboard not working, left click behaves like right click

Discussion in 'MacBook Air' started by rom.rej, Jan 11, 2012.

  1. rom.rej macrumors newbie

    Joined:
    Jan 11, 2012
    #1
    Hey, i have a problem. My macbook air was completely alright when i was using it in the evening. I shut it down, went to bed and then i woke up in the morning, turned on my laptop and all of the sudden, the keyboard didnt work. Also, when i left clicked the trackpad, it behaved like when i do right click(the window with i.e. "copy, save as.." popped up). But EVERYTHING else was/is working like a charm. It feels like the laptop is completely okay, just the keyboard and trackpad are not working. This happend like a month ago. I took it to my local Apple Service Provider, and they diagnosed it as water damage(altough there is no possibility i spilled water on it/somebody spilled water on it). They sent me some pictures. The only part showing some damage is a little place, right where the mag safe connector connects to the laptop. Its maybe an inch by inch big. Aparently, they want me to pay 1000€(1300dollars) so they can fix it. They want to change the whole motherboard, in order to fix this one little piece of it. I would not say a word if the computer was dead or had some other main damage, but i think its ridiculous to pay 1000€(i can buy brand new macbook air for this price) just to pay for the keyboard/trackpad repair. Also, i tried to connect my magic mouse to it and it does the same thing. When i do left click, it actually does right click.
    PLEASE help me, or tell me if its really neccessary to remove and change the WHOLE motherboard or if its reasonable to pay that price for this repair.(I live in Czech Republic, where those repair guys would tell me anything to get money. So i dont really believe them, its a water damage because i didnt spill any water on it) And if you have any suggestions what else could be the problem, i would be glad if you shared them with me.
    These are the pictures of the broken/damaged piece:
    http://i39.tinypic.com/ms0z2s.jpg
    http://i44.tinypic.com/2zxnnnd.jpg

    THANK YOU FOR YOUR HELP
     
  2. walterwhite macrumors 6502

    walterwhite

    Joined:
    Jan 22, 2011
    Location:
    South Central PA
    #2
    The corrosion/damage has more than likely gotten worse. Your photo shows more than just a tiny little bit... it got into the board of the Magsafe adapter... and that is next to the USB connector, which is how your keyboard and trackpad work...
     
  3. rom.rej thread starter macrumors newbie

    Joined:
    Jan 11, 2012
    #3
    So the keyboard and trackpad parts are located right where the corrosion is? Cant i just get this exact part repaired? I forgot to mention - trackpad works well right after i turn the laptop on. It takes like a minute or two for it to start working the way i explained. And also i still dont know how is it possible there is the corrosion when i didnt spill any water on it and I dont think any of my family members would not tell me if they did something to my laptop.
     
  4. walterwhite macrumors 6502

    walterwhite

    Joined:
    Jan 22, 2011
    Location:
    South Central PA
    #4
    Corrosion gets worse with time... may have been fine but then gets worse, and that can be a duration of differing lengths depending on the substance and total exposure. The USB bus is what handles the keyboard and trackpad and the connector for all devices through the USB connector. It also handles the isight camera. More than likely the initial exposure has just gotten worse. What would need to be replaced at minimum would be the Logic board and the magsafe board/connector. It would need to be taken apart to assess completely.
     
  5. rom.rej thread starter macrumors newbie

    Joined:
    Jan 11, 2012
    #5

    Ohhh thats not what i was hoping for, but anyways, thank you for your response! I really appriciate it. Do you recommend buying a brand new macbook or have it repaired? And why is it that the trackpad works right after i turn the laptop on and stops working after couple minutes? I cant believe my laptop is working and everything but i cannot actually use it. Makes me go insane:(
     
  6. jamesr19 macrumors 6502

    Joined:
    Nov 7, 2009
    #6
    I'd recommend getting a new one and selling that one for parts. For that price you can get the lower end MBA 13" and still have the broken one (which someone would pay around $400). The SSD in the MBA'11 is worth $250 alone (128GB I guess). You'd also have a second magsafe adapter.

    It's probably the temperature that causes the trackpad to stop working after a little while.
     
  7. rom.rej thread starter macrumors newbie

    Joined:
    Jan 11, 2012
    #7
    Its 11inch MBA, 64GB SSD, late 2010 model. To be honest, i want to avoid selling it and getting a new one, altough after i read your post, i guess thats the only thing i can do. It just seem so ridiculous for me to sell my working almost new laptop(or to pay 1000EUR) just because the keyboard and trackpad are not working properly.
    Another question, can i buy an external keyboard? Is it going to work? Im asking this because when i connected magic mouse to MBA, it started doing the same thing as the trackpad was doing. So im guessing the keyboard would not work either?
     
  8. jamesr19 macrumors 6502

    Joined:
    Nov 7, 2009
    #8
    I still think if you're going to do one or the other you should buy a new one. The Sandy bridge MBAs are much more powerful than your model. Although you're only just out of warranty so it might be worth calling AppleCare or finding an official Apple Store. They tend to be quite good if it's not far out of warranty.

    I imagine you'll have the same problem and if you can't use the mouse then it's pretty much unusable. What might work is installing mac on an external drive and booting from that to see if it's a software thing. My old MBP had a problem where the audio port wouldn't recognise headphone on my main install but on an old install (run from a USB HD) it worked perfectly. It's a different problem but who knows..it might work..
     
  9. rom.rej thread starter macrumors newbie

    Joined:
    Jan 11, 2012
    #9
    Thanks for helping me. Its under warranty until January 31. And thats the thing, they told me that because its "water damage" its not covered in apple warranty and i have to pay for the whole repair. I still dont know how possibly could it be water damaged when there was never ever any water spilled on it or anywhere near it, but okay, whatever they say. There is no official Apple Store here where I live, only authorized premium resellers and service providers.
    Oh well, i might just do what you suggested. Theres gonna be a LOT of parts they can re-use, so lets hope im not gonna lose much money when i buy a new one.
    Also, do you think i should wait for the 2012 model or just buy the 2011 one? I was pretty satisfied with my 2010 model(my first macbook, never switching back to windows) the only think i was missing was backlit.
     

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