Keyboard Quality Control Issues?

Discussion in 'MacBook Air' started by kumquats, Aug 16, 2013.

  1. kumquats macrumors newbie

    Aug 16, 2013
    I purchased a new Macbook Air just under 1 month ago and the enter/return key had something stuck below the dome which caused it to click and stick. Apple wanted to do a top case replacement on a laptop which was less than a month old rather than swap it out and felt this was unacceptable given that the parts could be refurbished and it is a complex procedure which may leave it in a worse state. The authorized reseller I purchased it from allowed me to return it.

    I receive a second Macbook Air a few days ago. This time the delete key rubs against the casing because the excess plastic from the molding process was not trimmed from the corner of the key. This causes additional noise, sticking, friction, etc. Should I take it to the Apple Store to see if they can just remove the excess plastic or just return this one as well?
  2. jadAce macrumors regular


    Aug 10, 2013
    Did you buy the second MacBook Air from the Apple Store? If so, just go ahead and take it to them, because it is an expensive machine, and you want to have it in the best condition possible, especially if it bothers you now.

    If you bought it new from Apple directly, you could also return it (if it is within the 14 day period) and get a new one again. I haven't heard of anyone else having keyboard issues, so if you do this, chances are the next one will be better.

    Hope that helps!
  3. kumquats thread starter macrumors newbie

    Aug 16, 2013

    Unfortunately, it was easier for the authorized reseller to send me another one with return label than just return it and obtain one from Apple for the model I purchased (13" i7 8GB RAM 512GB SSD).

    Many of the authorized resellers appear to have them in stock and can ship the immediately, while it takes Apple a few days to figure things out. Also, Apple charges tax.

    When it comes to manufacturing defects, I think Apple should treat all of its customers the same as their own (because they are Apple customers) if they purchased from any form of authorized reseller.

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