Hello all,
This seems to be a widespread issue for a lot of people but I have few specific questions I haven't seen anywhere yet.
I have 2018 15 inch Macbook Pro with keyboard issues (it types double characters). An option I was given a the genius bar was to have it repaired through the replacement program but apparently they can't guarantee the replacement part will be any better. It may in fact be the same defective design that this one had. Does anyone know if it would be possible to put a new, scissor-style keyboard in instead? The 2019 models apparently went back to those.
I find the solution they are offering (the free replacement) to not be good enough if they are putting in a keyboard with the same design flaw. They also can't just replace the keyboard without switching on the whole top plate with the battery, speakers, etc... I was told it would cost about $800 to fix once the program is expired (I have 2 more years). Mine failed in a year so it's seems likely to happen again. Plus, that's $800 for a keyboard issue! I already spent too much money on this particular build to have to worry about the keyboard failing again.
When I bought this (2018), Apple had said they revamped the keys with mesh so I naively assumed they fixed the problem. They clearly know that this a product flaw and yet still sell these things for thousands of dollars with no real solution. Then they make it impossible to fix without spending another several hundred bucks. It seems like this shouldn't be allowed.
This failed on me within a year of buying it but I wasn't able to have it repaired until now. I am a teacher and video editor so I hadn't previously been able to go without it for a week since I used it for work. Then the quarantine hit and I had to teach online (plus the Apple stores were closed). But now, I was finally able to take it into the store but am finding their solution entirely insufficient. Does anyone have suggestions? Can they put a 2019 keyboard in? Can I escalate this? Can I get my money back? What recourses do I have?
The other option they gave me was to trade this one in and spend an extra $1500 for the newest 2019 model (for the build that has similar specs as mine). This is also a bonkers suggestion. Like I mentioned, I already spent too much money on this one to have to shell out another $1500 for a reliable keyboard. If they wanted to do something closure to a flat swap, that would seem a little more reasonable.
Honestly, I would be happy if they just put a keyboard in that worked and didn't have the same design flaw but that doesn't appear to be an option, which is utterly frustrating. Has anyone else had their keyboards replaced through this program and had any luck/longevity? Is there any way to know if the part they put in is new or updated? I was told at the store they had no way of knowing if the part would be a newer, non-flawed version since it had the same part number, which I also find strange.
Ultimately, I feel like a bit like a fool for purchasing this computer but I'm certainly learning to be more conscious of the products I buy and who I buy them from. I know this long, ramble of a rant has a lot of parts/questions to it, but any advice or information would be helpful.
Thanks
**I forgot to mention that I've had a keyboard cover on it to keep the dust out, but the worker at Apple said that that too could be an issue since the keys don't have a chance to vent. So, dust and debris can cause problems AND protecting against dust and debris can cause problems.
This seems to be a widespread issue for a lot of people but I have few specific questions I haven't seen anywhere yet.
I have 2018 15 inch Macbook Pro with keyboard issues (it types double characters). An option I was given a the genius bar was to have it repaired through the replacement program but apparently they can't guarantee the replacement part will be any better. It may in fact be the same defective design that this one had. Does anyone know if it would be possible to put a new, scissor-style keyboard in instead? The 2019 models apparently went back to those.
I find the solution they are offering (the free replacement) to not be good enough if they are putting in a keyboard with the same design flaw. They also can't just replace the keyboard without switching on the whole top plate with the battery, speakers, etc... I was told it would cost about $800 to fix once the program is expired (I have 2 more years). Mine failed in a year so it's seems likely to happen again. Plus, that's $800 for a keyboard issue! I already spent too much money on this particular build to have to worry about the keyboard failing again.
When I bought this (2018), Apple had said they revamped the keys with mesh so I naively assumed they fixed the problem. They clearly know that this a product flaw and yet still sell these things for thousands of dollars with no real solution. Then they make it impossible to fix without spending another several hundred bucks. It seems like this shouldn't be allowed.
This failed on me within a year of buying it but I wasn't able to have it repaired until now. I am a teacher and video editor so I hadn't previously been able to go without it for a week since I used it for work. Then the quarantine hit and I had to teach online (plus the Apple stores were closed). But now, I was finally able to take it into the store but am finding their solution entirely insufficient. Does anyone have suggestions? Can they put a 2019 keyboard in? Can I escalate this? Can I get my money back? What recourses do I have?
The other option they gave me was to trade this one in and spend an extra $1500 for the newest 2019 model (for the build that has similar specs as mine). This is also a bonkers suggestion. Like I mentioned, I already spent too much money on this one to have to shell out another $1500 for a reliable keyboard. If they wanted to do something closure to a flat swap, that would seem a little more reasonable.
Honestly, I would be happy if they just put a keyboard in that worked and didn't have the same design flaw but that doesn't appear to be an option, which is utterly frustrating. Has anyone else had their keyboards replaced through this program and had any luck/longevity? Is there any way to know if the part they put in is new or updated? I was told at the store they had no way of knowing if the part would be a newer, non-flawed version since it had the same part number, which I also find strange.
Ultimately, I feel like a bit like a fool for purchasing this computer but I'm certainly learning to be more conscious of the products I buy and who I buy them from. I know this long, ramble of a rant has a lot of parts/questions to it, but any advice or information would be helpful.
Thanks
**I forgot to mention that I've had a keyboard cover on it to keep the dust out, but the worker at Apple said that that too could be an issue since the keys don't have a chance to vent. So, dust and debris can cause problems AND protecting against dust and debris can cause problems.
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