Keynote problem

Discussion in 'Mac Apps and Mac App Store' started by dubina, Apr 14, 2012.

  1. dubina macrumors member

    Mar 17, 2012
    When I try to open a "recent" file, I see "an unexpected error has occurred. Please quit and reopen Keynote."

    Quitting and reopening does not solve the problem.

    I cannot open less recent files on the desktop.

    Any ideas to proceed?
  2. LaWally macrumors 6502a

    Feb 24, 2012
  3. dubina thread starter macrumors member

    Mar 17, 2012
    Hi LaWally,

    Did the files move?

    I don't think so. It's my wife's iMac and she allows my thirteen year old to use it (for Keystone projects...that's why she got Keystone) so I don't know for sure, and she doesn't have a clue. But we can see two Keystone files on her two little image-like thumbnails that we can somehow page (by swiping) but not open.

    Now she tells me that she created the files and saved them to the desktop, but then she couldn't open them.

    Does that suggest creating another Keynote file and then playing around with it to try to find out what went wrong? Or is there a more obvious solution?
  4. dubina thread starter macrumors member

    Mar 17, 2012
    Case closed, (maybe)

    Software updates are checked to happen automatically.

    A week or more ago, when I was wrestling with a wireless network security problem, I reinstalled OSX from the disk that came with the iMac.

    Today, I did a software update just in case updates weren't happening as they are supposed to do. Maybe I got lucky. Eventually, I got the OS X 10.6.8 V1.1 update...with 11 changes in all. After that, Keynote worked.

    I don't know, but surmise reinstalling from the OS disk may have put something old on the iMac that didn't like Keynote. All good now, maybe. I will let you know otherwise.

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