Kindle seems impossible to register

Discussion in 'OS X El Capitan (10.11)' started by Herb Gracey, Aug 14, 2015.

  1. Herb Gracey macrumors newbie

    Joined:
    Jun 2, 2015
    #1
    With 10.11(15A243d), Kindle works for the books already in the library, but registering the device (macBook Air) to download new books is not possible.
     
  2. yurai macrumors newbie

    Joined:
    Mar 18, 2009
  3. benthewraith macrumors 68040

    benthewraith

    Joined:
    May 27, 2006
    Location:
    Miami, FL
    #3
    Can't log in because it loads a blank screen.
     
  4. windywalks macrumors 6502

    Joined:
    Mar 12, 2004
    #4
    I haven't been able to download any books I have stored in Amazon Cloud since I first got my Kindle in January.

    The iOS app works like a charm, I can download both purchased and uploaded books, but on OS X all I see is Trasure Island, Pride and Prejudice and Aesop's Fables, all of which are there to begin with.

    And yeah, now that I decided to re-download the app from the App Store, I chose to deregister to see if that helps with downloading content and alas I'm facing the same problem you Gentlebros have encountered - a blank dialog with no sign-in fields.

    This is a non-issue for me since I've gotten used to using the Kindle, iPad and iPhone, but I'd sometimes like the Macbook's bigger screen...
     
  5. windywalks macrumors 6502

    Joined:
    Mar 12, 2004
    #5
    Just contacted Amazon Support via e-mail. What a waste of time this turned out to be...

    Thank you for contacting Amazon.

    I am sorry for the entire inconvenience this might have brought to you. I realize the disappointment in this case. I apologize for the annoyance/frustration this might have brought to you.

    I understand that you are unable to download the kindle book on your device. Usually, It doesn't happen and I'm not sure why are you facing issue with this.

    After looking into the issue, it seems to be an unusual issue which is based on the nature of your query the best way to solve with the problem you are describing about is by giving us a chat or call so that we would be able to identify the exact root cause of the problem and assist you accordingly which might fix this issue right away.

    Since advanced troubleshooting can be done only on live call or on chat, I would kindly request you to please contact us live to troubleshoot the device and help you accordingly. I hope you understand the limitations via email and the situation.

    Please be informed that when you contact us via chat or call, we can also loop in our technical team into this issue and get the best possible solution for your problem.

    No resolution, no problem acknowledgement, just a template.

    I'd rather not use the Kindle app, then go through the hell of chatting with their "support".
     
  6. Mamanerd macrumors newbie

    Joined:
    Apr 18, 2010
    Location:
    texas
    #6

    I have same issue, kindle app works fine on IOS 8 and IOS 9 (beta) but with El Capitan, it wouldn't sync, and it refuses to find network connection (tried multiples as well as iphone hotspot) and trying to register it after deregistering it yields a blank page.
     
  7. Mamanerd macrumors newbie

    Joined:
    Apr 18, 2010
    Location:
    texas
    #7
    10.11 Beta (15A262e) applied last night fixed my registration problem
     
  8. windywalks macrumors 6502

    Joined:
    Mar 12, 2004
    #8
    Yeah, my registration worked as well. I'm still unable to download any books either purchased or uploaded.
     

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