We needed a new power lawn mower, and the Kmart circular had the cheapest price a few weeks ago, on a Craftsman for about $139.
Second time I used it, I ran over a PVC sewer cleanout. Though I was certain the mower cleared it the week before, the blade snagged the PVC, bent the blade and the crankshaft. Two week old power mower was worthless.
Told my tale of woe to a buddy of mine, asking if he knew where to find a cheap replacement. He told me not to underestimate the Craftsman warranty. He had a story about a buddy of his who got some power tool replaced even though his buddy was clearly at fault.
Not expecting anything, I went back to Kmart and told my story. Manager said to bring it in and they'd replace it, for free. I reiterated that it was MY FAULT the crankshaft's bent, not the mower's. Not a problem.
Next day, I had a new mower.
Great warranty, great store. I'm spending like a fiend there now.
mt
Second time I used it, I ran over a PVC sewer cleanout. Though I was certain the mower cleared it the week before, the blade snagged the PVC, bent the blade and the crankshaft. Two week old power mower was worthless.
Told my tale of woe to a buddy of mine, asking if he knew where to find a cheap replacement. He told me not to underestimate the Craftsman warranty. He had a story about a buddy of his who got some power tool replaced even though his buddy was clearly at fault.
Not expecting anything, I went back to Kmart and told my story. Manager said to bring it in and they'd replace it, for free. I reiterated that it was MY FAULT the crankshaft's bent, not the mower's. Not a problem.
Next day, I had a new mower.
Great warranty, great store. I'm spending like a fiend there now.
mt
