Knowledge required to work at an Apple store?

Discussion in 'MacBook Pro' started by Jamiephofe, Jul 8, 2007.

  1. Jamiephofe macrumors member

    Joined:
    Jun 24, 2007
    Location:
    South Yorkshire
    #1
    I visited my local Apple store yesterday to ask about the student discount and financing etc. I ended up talking to one of the sales reps about several things, one of which was that I wanted the 17" MBP but couldn't wait for the LED screens to arrive. At this point the sales rep told me the 17" screens had already changed over to LED, obviously I didn't believe him. He then clarified with a co-worker who actually said that the 17" had changed over to LED but the 15" machines hadn't! :eek:

    How can a sales rep say that to customers without getting fired? Is it even legal to lie to customers like that? Surely they "must" have known the simple fact about which machines had LED screens and they were just trying to convince me to buy the 17" machine.

    Not looking forward to the first time I have to visit the so called genius bar... I hope they know how to open a MBP properly.

    - Jamie
     
  2. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #2
    The 17s look so good that they cannot possibly not have the screen refresh!

    Similarly the 15s look so pathetic with the yellow tint that they must be using old screen technology :)
     
  3. Jamiephofe thread starter macrumors member

    Joined:
    Jun 24, 2007
    Location:
    South Yorkshire
    #3
    The 17" screen did actually look immaculate, the girlfriend had to convince me to keep the credit card away.
     
  4. seahawk09 macrumors regular

    Joined:
    Jul 2, 2007
    Location:
    Canada
    #4
    Hey Jamie,

    sounds like you had a moment with a couple of DUMB salesemen at least you knew that they were lieing and you didnt fall for it well done:) Sometimes I think some of these sales people need to take honesty exam just to work for someone like apple keep on you guard:)
     
  5. wako macrumors 65816

    Joined:
    Jun 6, 2005
    #5
    When I was job hunting last summer, when I spoke with the manager all he said was basically, as long as you know iLife, iWork, iTunes, and most of the programs that are installed on the mac they would hire you...


    When I went to first buy my Mac, the employee told me that I can replace the hard drive myself on a 12'' PowerBook without voiding the warranty and said that ALL their systems were 7200 RPM... including the PowerBook...
     
  6. RichL macrumors 6502

    Joined:
    Jun 15, 2007
    Location:
    Chicago
    #6
    Was that sarcastic or for serious? I don't want a pathetic 15" screen :(
     
  7. mach macrumors regular

    Joined:
    Jun 5, 2007
    #7
    So true, most of the "geniuses" that work at Apple stores know so much less than I do when I go in there. Sometimes I feel like I have to play dumb out of pity for them.

    To them it's just a job, they likely don't visit forums or read blogs like we enthusiasts do.
     
  8. Jamiephofe thread starter macrumors member

    Joined:
    Jun 24, 2007
    Location:
    South Yorkshire
    #8
    Both the 15" and the 17" models looked excellent when I saw them in the store, then again they are display models so I should hope so.

    I was surprised to see that the 17" model had even lighting and wasn't lighter around the edges. I'm seriously tempted to buy one, I just don't want the screen to have degraded to 75% brightness in a year.
     
  9. RichL macrumors 6502

    Joined:
    Jun 15, 2007
    Location:
    Chicago
    #9
    I was under the impression that the LED was supposed to negate the degration of monitors
     
  10. Jamiephofe thread starter macrumors member

    Joined:
    Jun 24, 2007
    Location:
    South Yorkshire
    #10
    It is. The 17" model is the only model in the MBP series to not yet have an LED screen.
     
  11. RichL macrumors 6502

    Joined:
    Jun 15, 2007
    Location:
    Chicago
  12. LaMerVipere macrumors 6502a

    LaMerVipere

    Joined:
    Jan 19, 2004
    Location:
    Chicago
    #12
    I'm beginning to think that they only want the least qualified workers at the Apple Store. Those I've talked to on the floor never have a clue what's going on. Your average MR Forum member knows more solid info offhand than they do.
     
  13. kolax macrumors G3

    Joined:
    Mar 20, 2007
    #13
    Having worked in a retail store that sells computers; most of the staff do it for money, not because they have an interest in it.

    I guess same applies with the Apple Store - there will be a handful of people who work there for money, not because they have an interest in technology and love to follow the progression of Mac's.
     
  14. gtgrad95 macrumors 6502

    Joined:
    May 15, 2007
    Location:
    Atlanta, GA.
    #14
    Wow, that is pretty lame. No excuse for that.
     
  15. ScottDrummer macrumors 6502

    Joined:
    Jun 27, 2007
    Location:
    Canada
    #15
    some staff in bham in uk have no knowledge about technology as a whole never mind macs. I was told you could change from matte to gloss via some software!!!
     
  16. Sopranino macrumors 6502

    Joined:
    Sep 27, 2006
    Location:
    Alberta, Canada
    #16
    Just ignore iWoot, he seems to delight in spreading FUD.

    As for the 15" screen, they are great. nice clear colours, good contrast, no YELLOW tint problems.

    The 'Yellow' tinting that has been commented on is no more than the slight colour shift that occurs on LCD screens as your viewing angle changes from left to right. The farther off center you view it the greater the 'yellowing' that you will see.
    This is not a problem at all (unless you habitually watch your screen at a 45 degree angle........

    I have a glossy 15" and it is perfect. Very even lighting, no tinting problems, no dead or stuck pixels, no problems whatsoever.

    You will not be disappointed with a 15" screen unless you have an actual need for the 17".

    Have fun with whatever you get.

    Sopranino
     
  17. Shaduu macrumors 6502a

    Shaduu

    Joined:
    Jan 31, 2007
    Location:
    Southsea
    #17
    I agree; both the Manchester stores are staffed by people that are seemingly dragged off the street. One guy a couple of days ago attempted to sell me a BlackBook claiming that is was equipped with a 2.6GHz (not 2.16, 2.6!) C2D. I just walked away to play with the dual 30" set up.
     

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