So less than a year ago I bought a Kobo Glo and have been really enjoying it a lot. It has served me well and I have taken great care of it. I was about to leave on a business trip a couple weeks ago so I went to charge it and realized that the screen was partially frozen. I contacted Kobo customer service and they told me to email them a picture of it. They responded saying that the pattern in which the screen is frozen means that the device has been physically damaged and that its not covered under warranty.. however there is absolutely no damage to the screen or casing and I have kept it in a case since I bought it. It has spent most of its life on my desk. They refused to investigate it any further than looking at a picture I took of it. I am extremely disappointed in their customer service and I don't really know what to do with it now. Has anyone else have this happen to them?