Kudos to AT&T

Discussion in 'Alternatives to iOS and iOS Devices' started by Tikatika, Oct 19, 2013.

  1. Tikatika macrumors 6502

    Tikatika

    Joined:
    Mar 12, 2012
    Location:
    Northern California
    #1
    I must have downloaded a rogue app that literally took over my S4 with ads, kept me from using Google Search, instigated a fraud alert to my bank who denied access to their app ... It was a mess.

    A Samsung rep in Best Buy tried to fix it, couldn't, had me wipe and restore. That didn't fix it either. Somehow hardware got corrupted!!!!!

    AT&T had a replacement S4 at my door in 24 hours. Their understanding and service was exemplary!
     
  2. Looon macrumors 6502a

    Looon

    Joined:
    Jul 10, 2009
    #2
    Someone save this one for the records we may never see a thread praising AT&T ever again. :p
     
  3. Jessica Lares macrumors G3

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #3
    AT&T are amazing. Glad you got your problem fixed. Good customer service is worth paying a large telephone bill for.
     
  4. F123D macrumors 68040

    F123D

    Joined:
    Sep 16, 2008
    Location:
    Del Mar, CA
    #4
    Not really.

    But I do agree AT&T's customer service has been excellent each time I've contacted them.
     
  5. jamezr macrumors G4

    jamezr

    Joined:
    Aug 7, 2011
    Location:
    US
    #5
    Ditto...i have had to replace 2 defective phones this year.....they replaced them no questions asked.
     
  6. LIVEFRMNYC macrumors 604

    Joined:
    Oct 27, 2009
    #6
    Their CS used to suck. But lately they have been good, even their stores operate like Apple stores with the employees doing everything on tablets.
     
  7. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #7
    As a paying customer. I have an expectation of good customer support, if any company is unable to provide a level support that is considered good then I move on. My bill size has nothing to do with it.

    For the record, I've had good experiences with ATT and VZW, so much so that other factors come into play when deciding which carrier to go too. Sprint is pathetic and was not helpful to my wife so we avoid that one.

    For the OP - great news in getting your phone fixed by the rep, we always here about problems so its nice to see some good news.
     
  8. MRU macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Other
    #8

    I just do not understand how software can corrupt hardware ? I assume you never restored the firmware fully in Kies which literally wipes your device utterly - the factory restore you did on the handset may have not been enough, but still amazed a file got so embedded in an area that should have only been accessible if you were rooted.
     
  9. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #9
    Agreed. My first thought when I saw the thread title was "this has to be sarcasm."
     

Share This Page