Lacie D2 professional 6tb Thunderbolt 3 drive- problem-Help!

[djc45]

Hi,
I bought a Lacie d2 professional 6tb thunderbolt desktop drive yesterday and connected it to my iMac 5k 2017 via thunderbolt 3. After initially copying over files from my existing 2tb usb 3 drive to the Lacie, the drive is now constantly spinning with the blue activity light constantly flashing, although no files are being written or read.

It has been doing this for several hours.I have tried ejecting the disc, which happens as normal with no warning message, rebooting the iMac and reconnecting the drive, but as soon as the drive is recognised, it starts spinning with the light flashing, and just keeps going.

I appreciate any advice anyone can give me as to the cause. Is it likely an issue with the drive or with my iMac running Catalina? I've never had this issue with any usb3 drives, but decided to push the boat out, and stretch to the extra cost of a thunderbolt drive this time for the addition speed for TBD video editing work I need to do, and am really disappointed with this issue.

Is there anything anyone can suggest I should try.
Thanks
Duncan
[automerge]1590594922[/automerge]

 

[tyc0746]

Is it Spotlight indexing the new contents of the new drive?

 

[djc45]

I wondered about that so added the drive to private in spotlight system preferences, and it still kept going.
Mind you, I didn't restart after that, would that change need a restart to apply?

 

[djc45]

Thanks tyc0746 , I tried changing the drive to private in spotlight, so it didn't index, and after restarting the Mac, the constantly spinning problem stopped.

 

[Parystec]

Hi,
I bought a Lacie d2 professional 6tb thunderbolt desktop drive yesterday and connected it to my iMac 5k 2017 via thunderbolt 3. After initially copying over files from my existing 2tb usb 3 drive to the Lacie, the drive is now constantly spinning with the blue activity light constantly flashing, although no files are being written or read.

It has been doing this for several hours.I have tried ejecting the disc, which happens as normal with no warning message, rebooting the iMac and reconnecting the drive, but as soon as the drive is recognised, it starts spinning with the light flashing, and just keeps going.

I appreciate any advice anyone can give me as to the cause. Is it likely an issue with the drive or with my iMac running Catalina? I've never had this issue with any usb3 drives, but decided to push the boat out, and stretch to the extra cost of a thunderbolt drive this time for the addition speed for TBD video editing work I need to do, and am really disappointed with this issue.

Is there anything anyone can suggest I should try.
Thanks
Duncan
[automerge]1590594922[/automerge]

Hi,

I had the same problem.

I have been talking to Lacie about this for 10 weeks without a resolution.

I herd back to from them this is what they said.

"
Thank you for coming back to us with that information.

We understand your frustration with the situation, as we understand how important it is for you to be able t work with your drive as expected.

We are also frustrated with the situation, as other companies too, that have been affected by the bug, as there are many unhappy customers that have been affected by the situation.

The issue has begun since the update to Catalina 10.15.4 rolled out, and we would have expected Apple to have resolved it already.

Please understand that the issue is due to the bug in the OS and it is up to Apple programmers to fix it. We have repeatedly reported the issue to them.

As the issue doesn't seem to have been resolved with the latest update either (Catalina 10.15.6) the only solution that we can think of is for you to roll back your system to an earlier version (10.15.3) where the issue had not been occurring. This is a solution that has been suggested by some tech websites too, that have published articles about the issue. You can find an example at the link below or by doing an internet search on the matter using your preferred search engine.
https://www.macworld.co.uk/news/mac-software/problems-macos-catalina-10154-3785841/
Please know that the provided URL is not a Seagate monitored or maintained website.

If you need help to roll back to an earlier version of the macOS, please contact Apple support so that they can provide you with more detailed instructions.

I hope that the provided information above is clear and helpful."