My incredible story with a Raid LaCie Biggest Quadra Fw 800.
I bought a Raid LaCie Biggest Quadra Fw 800 in June 2007 at Ktuin store(the biggest retailer of Mac and LaCie in Spain) in Madrid Calle Orense for 1079,00€. As soon as I took it out from the box and I connetted it to my Powerbook G4 and my MacPro the drive burn them out. Some smoke came out from the firewire socket. Three months later LaCie gave me a new Raid LaCie Biggets Quadra Fw 800.They didn’t pay anything for the damage caused to my 2 computers. Luckily the Macpro was still in warranty. Mac fixed it for free but still I had to pay 700€ to fix the Powerbook.
Well, I put the brand new Raid LaCie Biggest Quadra Fw800 on my desk and I saved there all my last 5 years of work as a photographer. I also configurated it in raid 5. I didn’t make any back up because:
1) I’m a stupid guy
2) I had confidence on raid system (they make back up their own)
3) Never I would have thought that a second Raid LaCie Biggest Quadra Fw800 will broke
Exactly 9 months later the Raid LaCie Biggest Quadra Fw800 stopped working. The message of the computer was that it just can’t recognize the device.
At Ktuin store in Madrid the kept the Raid LaCie Biggest Quadra Fw800 for 45 days passing programs to rebuild the volume lost. Also the LaCie sent a new box to put the 4 disks but…. nothing, it keeps not working. They told me that if I wanted to recover my datas I needed to bring it to a recovery lab but I would have lost my warranty on them. I had to choose datas or drives.
Now I’m waiting news from my recovery lab praying that they will be able to recover my photos. The estimate is from a minimum of 1300€ (one disk broken) to a maximum of 7200€ (4 disks broken) (average of 2 estimates from Recovery Labs Madrid and Serman Madrid 12/08/08).
So
1) I lost a client who had bought a report and I couldn’t deliver him the photos
2) I have client waiting for his photos since 45 days
3) I have agencies waiting for my photos
4) I payed 700€ to fix my powerbook
5) I will have to pay between 1300 and 7200€ to recover datas
6) I won’t have the right to take advantage of the warranty and I will have to buy new drives which sure won’t be LaCie
Thank you very much LaCie
Marco Cristofori
www.marcocristofori.com
Ps
Today september 2nd, 2008 Recovery Labs Madrid confirmed what Serman Madrid had already said: my raid has been rebuilt at 35%.The estimate is 4500€+tva. Rebuilding occurred when the raid was in possession of Ktuin store in Madrid. The Recovery Labs Madrid technician said that this probably happened when they decided to change the box. The drives finding a new environment have started rebuilding automatically. The Ktuin technicians were working being coordinated by LaCie technicians.