In a nutshell, bought a new sealed up 2tb lacie starck drive. It arrived and didn't work. I got in touch with lacie for help/suggestions. After some quick emails and then they just had me mail it back for repair. Upon its arrival it stayed there 3 hours and was back out the door on it's way back to me. Hooked it up tonight and all is good. They were very helpful and nice. Just wanted to share my experience.