The worst possible thing to worry about with a company selling storage devices that we depend on is poor technical support. Lacie is such a company. A recent repair (under warranty) took over two weeks to complete. Leaving my data on their device vulnerable to loss, etc. Luckily I had more than one additional copy of that data both locally and in the cloud. However there is zero excuse for poor customer service when it comes to storage in my opinion. So what do the rest of you think? Are there any companies that are any better? Do they sell service agreements reasonably priced for a home user or small business? Lacie will not receive any more of my business. Ever. They cannot even take credit cards now due to their data breach many many months ago.