MEJHarrison
macrumors 68000
It’s amazing what a little honest humility and kindness can get you when you’re dealing with another human who likely doesn’t love their job and maybe has gone through similar tough times.
I absolutely agree. Rich people aren't typically taking those customer service jobs. In most cases the pay is horrible and the burnout rate can be bad. They're crappy jobs from what I've seen and been told. I suspect most people answering those calls can relate to hard times.