Late-2011 13-inch MacBook Pro shows a white screen an random times when using it

Discussion in 'Mac Basics and Help' started by georgeperez, Jul 20, 2012.

  1. georgeperez macrumors newbie

    georgeperez

    Joined:
    Jul 20, 2012
    Location:
    United States of America
    #1
    A friend of mine has had this recurring problem with her MacBook Pro and I don't seem to find the source of the problem. At first I asked her what she did before that happened, and she told me she was on TinyChat. I told her to reboot and to check other services that use the camera. The camera worked fine on Photo Booth, Facebook, and Tumblr. Even TinyChat. So I ruled out TinyChat as the possibility to the problem. I haven't told to her to Repair Permissions because I want to know if there's something else causing this, and it's better if she doesn't flick around with not-so-novice things. After the TinyChat test, she continued using her computer but after, approximately, 2 hours later, it happened again. What could be causing this? A faulty GPU? I told her to go the nearest Apple reseller (no Apple Stores here) and try to find help there. She still hasn't gone.
     

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  2. LostSoul80 macrumors 68020

    LostSoul80

    Joined:
    Jan 25, 2009
    #2
    What's the CPU and GPU temperature when that happens?
    How often does this happen? Once a week, many times a hour?
    Also, does it happen only with a particular application?
     

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