Late 2012 iMac 27" i7 3.4 died; where to start??

Discussion in 'iMac' started by bonedaddio, Jun 27, 2015.

  1. bonedaddio macrumors member

    Joined:
    Jan 23, 2009
    Location:
    PA, USA
    #1
    Tried disconnecting all peripherals and the hold the power button thing, then the plug in the power cord while holding the button thing.; nada, zip, zilch, no sign of life.
    This may be from an electrical storm; the iMac is on a good surge suppressor, and it's companion Dell 30" monitor is fine. When I left, it worked; when I came home, it was dead.
    It's out of warranty; I'm fully capable of taking it apart, fixing it etc. So, take it to the Apple Store or buy some specialized tools and have at it?? Any thoughts or suggestions welcome!
     
  2. ravinder08 macrumors regular

    Joined:
    Jun 11, 2010
    #2
    I would definitely call Apple.
    Apple's customer serve is legendary and I think if you spoke to them they will do their best to fix the machine.
     
  3. bonedaddio thread starter macrumors member

    Joined:
    Jan 23, 2009
    Location:
    PA, USA
    #3
    Based on other research, I unplugged everything from the iMac, and let it sit alone, cold, and dark overnight.
    I held down the power button, plugged the cable in (without much hope, sure seemed dead in there!) while still holding the power button, and the fan kicked in on high, and the screen lit up, etc...
    I then turned it off, hooked everything back up (I boot off an externall SSD on Thunderbolt), booted up normally and we're off and running!
    Wow.
    Does anyone know much about the ins and outs of this? It's a little frightening.
    Is there anything else I should be doing, like resetting SMC or something?
     
  4. soupcan macrumors 6502a

    soupcan

    Joined:
    Nov 21, 2014
    Location:
    Netherlands
    #4
    That's weird. Maybe it did have some random surge in the machine, which usually only goes away when you unplug it for a while. If resetting the SMC makes you feel better, it can't do any harm, so go ahead.
     
  5. macthefork macrumors 6502

    Joined:
    Feb 2, 2013
    #5
    Sounds like you already reset the SMC by unplugging it over night. Although, the correct way to do it is:

    Shut down the iMac
    Unplug it
    Wait 15 seconds
    Plug it back in
    After 5 seconds press the power button to start the computer
     
  6. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #6
    Could be a glitch with booting from an external drive, that would be my guess, it's always a possibilty with using that method.
     
  7. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #7
    Yes, what you did is pretty much an SMC reset. You don't need to wait overnight. As macthefork said, all you need to do is unplug everything, leave it alone for 15 seconds or so, plug back in. Wait about 5 seconds, and turn back on. That IS an SMC reset.
    I suspect that if you had a (brief) power outage, then that's the culprit. The logic board sometimes will lock up as a result, and the short SMC reset will fix that. And, a "surge suppressor" doesn't do anything if the power simply goes off.
    And, your best bet (in an area that might be prone to power outages/brownouts) is an actual UPS.
     
  8. vanstar macrumors newbie

    Joined:
    Jun 30, 2015
    Location:
    Sydney
    #8
    A heads up on many 27" iMacs (late 2012 in particular) with various issues - Random shutdowns, screen tearing, flickering and shutoff etc..

    Official Apple support communities (Admin) are locking the threads and deleting posts - Big Brother Syndrome.

    My late 2012 i7 has experienced random shutdowns for the past 6 months. I have just bought a new $3000+ macbook pro so can now bring my iMac in to the geniuses (?).

    Please check the iMac intel threads on the official Apple support communities.

    A few sample threads:

    https://discussions.apple.com/thread/6176570

    https://discussions.apple.com/thread/3867688?start=0&tstart=0

    https://discussions.apple.com/thread/2330035?start=300&tstart=0

    - We have created this petition for Apple. At least it might tell us how many people is affected by - - this:

    https://www.change.org/p/apple-resolve-random-shutdowns-on-27-imacs
     

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