Late 2013 Retina Wi-Fi Problem?

Discussion in 'MacBook Pro' started by iamMacPerson, Mar 9, 2014.

  1. iamMacPerson macrumors 68030

    iamMacPerson

    Joined:
    Jun 12, 2011
    Location:
    AZ/10.0.1.1
    #1
    I apologize if this has been asked and answered before, I couldn't fine the post.

    I noticed that when browsing the web, sometimes the connection slows. It can take 30+ seconds to load a Bing result, which is quite a wait considering I have 30Mbps Down and 4Mbps Up. I'm not having the problem with my iPhone or iPad or any other device in my house, just my MBPr. I remember reading this was a problem with the 13" models, however I have the 15" model.

    Specs in my signature, running a fresh install of 10.9.2 Mavericks.

    Router: AirPort Extreme 6th Gen with 802.11ac.
     
  2. Barney63 macrumors 6502a

    Barney63

    Joined:
    Jan 9, 2014
    Location:
    Bolton, UK.
    #2
    I have a similar problem sometimes, but discounted it being a problem with the rMBP.
    Mine is the 13"/256/8 model.
    Every now and again the progress in the address bar will stop the page from loading at about 25% across.
    If I stop it and refresh it then does it OK.
    Is this the fault that the wifi had/has?
    I am using 802.11ac

    Barney

    edit: I'm using safari
     
  3. iamMacPerson thread starter macrumors 68030

    iamMacPerson

    Joined:
    Jun 12, 2011
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    AZ/10.0.1.1
    #3
    Yes! Exact same issue! Is it something with the new Broadcom chip thats handling the ac networking? If so, I hope they don't use the same chip in the iPhone 6. Every browser I try, Safari, Chrome, FireFox, they all have the same issue.
     
  4. Barney63 macrumors 6502a

    Barney63

    Joined:
    Jan 9, 2014
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    #4
    Is there a solution to this?
    Does it need a repair or exchange?

    Barney
     
  5. iamMacPerson thread starter macrumors 68030

    iamMacPerson

    Joined:
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    AZ/10.0.1.1
    #5
    I'm going to try calling Apple to see what they say. I bet they are going to want me to take in to the store which I won't be able to for at least a week or two so they can run the diagnostics that always come back clean. Then they're going to make a "courtesy repair" which they'll only do once and send the machine into the depot for an AirPort Card replacement and/or a clamshell display, which means I might get a crappy display (mines perfect right now). Then they'll screw up the repair, send it back with a bad card causing Kernel Panics and a misaligned display which I won't notice until I get home (30 minute drive to Apple, 30 back) so I'll have to make another trip to the store to complain, they'll send it back out. I'll be machineless for another week, get it back, another issue after the repair, I decide to try and live with it, but it worsens over time requiring me to go back. Another week out to the shop, until it comes back with a new LoBo. Get it back, continues to Kernel Panic for no reason, have to talk to manager, they replace the computer with a new one after 2 hours of waiting.

    At least, thats what always happens to me. Its a vicious circle.
     
  6. Barney63 macrumors 6502a

    Barney63

    Joined:
    Jan 9, 2014
    Location:
    Bolton, UK.
    #6
    I'm quite local to my Apple Store (15 minutes away from the Trafford Centre, Manchester, UK), so it is no hardship for me to call in. I just don't know if it is a real fault (physical) or not.
    [​IMG]
    Any advice?

    Barney
     
  7. wrx09md macrumors member

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  8. Barney63 macrumors 6502a

    Barney63

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    Bolton, UK.
    #8
    Is it anything to do with the wi-fi?
    I don't need to rest it or anything.

    Barney
     
  9. uiop. macrumors 68020

    uiop.

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  10. iamMacPerson thread starter macrumors 68030

    iamMacPerson

    Joined:
    Jun 12, 2011
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    AZ/10.0.1.1
    #10
    I've been told by a very nice Advisor at Apple (I don't know her official position, but since I was transferred to her from a Senior Advisor, I'm calling her a Super-Senoir Advisor) that my issue has been escalated to the engineers and that she would call me back in 2-3 days with their response. I will keep everyone updated.

    I'm glad I'm not alone. I recommend everyone call AppleCare and have them escalate to the engineers. With multiple cases of the same issue crossing their desk, they're more likely to pay attention and address the issue.
     
  11. rex450se macrumors regular

    Joined:
    Apr 9, 2011
    Location:
    Independence, MO
    #11
    I had issues on my late 2013 rMBP until I bought a new router. I was dropping the signal all together and speeds would very from almost nothing to about 16 Mbps. Now I get about 60 Mbps and that's at the furthest point from the router. I have the Asus RT-AC68R and couldn't be happier. Everything on the network is working faster than before. It was worth the upgrade.

    Victor
     
  12. dsd1212 macrumors newbie

    Joined:
    Feb 21, 2014
    #12
    WiFi

    Same issues with my 13/512/8 that I had just purchased. Returned to the Apple store right at the 14 day mark. They replaced the MacBook and I have had no issues with the new one.
     
  13. Barney63 macrumors 6502a

    Barney63

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    Bolton, UK.
    #13
    So is the problem with the wifi as I described?
    Or do you have to do something other than a reload/refresh to fix the problem?

    Barney
     
  14. Barney63 macrumors 6502a

    Barney63

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    #14
    I have found it only happens when I'm using 5GHz.
    When on 2.4GHz there is no problem.

    Barney
     
  15. Okeephoss macrumors newbie

    Joined:
    Mar 11, 2014
    #15
    Interesting because I too have problems with all my devices with my 5 ghz connection... Everything runs smoother/faster at the 2.4 level.
     
  16. Dg8r macrumors newbie

    Joined:
    Mar 25, 2009
    #16
    For those of you using wifi check your security setting. Apple recommends WPAPSK-AES for best results with Apple products. I have a Macbook Pro (15") bought in February. i have Xfinity Comcast as my provider. The gave me a cable modem/router. I had problems with weak signals and slow downloads. i talked to a tech and he had me change the security setting. Everything is running faster now.

    Your results may very.
     
  17. Barney63 macrumors 6502a

    Barney63

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    Bolton, UK.
    #17
    I've been monitoring it for a few days now and it looks like the problem does exist on 2.4GHz too.
    What I have just noticed though is that if I look at the network status in the menu bar, the status constantly changes from "Wi-Fi: On" to "Wi-Fi: Looking for Networks..."
    I managed to get a screenshot of it:-
    [​IMG]
    Do I have a hardware problem?
    Would you advise a Genius Bar appointment?
    If so, what info should I go armed with?

    Barney
     
  18. Serban Suspended

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  19. Joelist macrumors member

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    Jan 28, 2014
    Location:
    Illinois
    #19
    After I changed security no issues. Tootling right along on Gigabit WiFi.
     
  20. Barney63 macrumors 6502a

    Barney63

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    Bolton, UK.
    #20
    Is there any log that mavericks does of wifi drop-outs?

    Barney
     
  21. priitv8 macrumors 68040

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    Jan 13, 2011
    Location:
    Estonia
    #21
    Code:
    /var/log/wifi.log
     
  22. Barney63, Mar 21, 2014
    Last edited: Mar 21, 2014

    Barney63 macrumors 6502a

    Barney63

    Joined:
    Jan 9, 2014
    Location:
    Bolton, UK.
    #22
    Where do I type that?
    Typed it in finder and it showed nothing.
    In terminal it says "Permission denied".

    Barney

    edit:
    I found this on the net :-
    When I go to /var/log and then click on wifi.log the page is empty.
    Does it take a while to create the log?

    Barney

    edit 2:
    There is quite a big log there now, what info is relevant?

    Barney
     
  23. Barney63, Mar 21, 2014
    Last edited: Mar 21, 2014

    Barney63 macrumors 6502a

    Barney63

    Joined:
    Jan 9, 2014
    Location:
    Bolton, UK.
    #23
    I seem to have a lot of these :-
    Is that normal?

    Barney

    edit:
    On the security mode, I only have WPA, WPA2 and WPA/WPA2 Mixed Mode.
    It is set to the mixed mode.
     
  24. priitv8 macrumors 68040

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    Jan 13, 2011
    Location:
    Estonia
    #24
    Event callbacks are very normal system-signals.
     
  25. poordoc macrumors newbie

    Joined:
    Aug 6, 2007
    #25
    I have the same exact problem. I have a 13 rMBP, late 2013. I also noticed more slow down with 5ghz than 2.4ghz. Please help if you know any solution to this. I have tried chrome, which is slightly better, but not by much. I am thinking it is the wifi card problem that maybe universal to all 2013 rMBP.
     

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