Late-2016 15-in MacBook Pro completely dead and won't power on

[sskitson]

I've had this computer for less than 2 weeks and it's been working flawlessly... except today, at 40% battery power, it somehow powered off and will not turn on. The TouchID/Power button is unresponsive, and a specialist on the phone walked me through how to do a reset (holding 3 keys and the power button and letting go). Nothing works. Plugged into all 4 USB-C ports and a number of different power outlets. Heading to the Apple Store tomorrow for a Genius appointment but hoping someone has some advice to spare me a trip to the Apple Store at Christmastime!

 

[Apple_Robert]

Was your Mac plugged into a power source when you pressed Shift+Control+Option+ Power and then releasing all three at once, and then pressing the power button again? If so, have you tried this method again?

 

[sskitson]

Was your Mac plugged into a power source when you pressed Shift+Control+Option+ Power and then releasing all three at once, and then pressing the power button again? If so, have you tried this method again?

Yes and yes

 

[Apple_Robert]

Yes and yes

Unfortunately, it is Apple Store Time. I believe you will have to do a return.

 

[sskitson]

Unfortunately, it is Apple Store Time. I believe you will have to do a return.

Yep, I think so. I hope they are able to fix or replace it on the spot. I'm worried about this new model being backordered.

 

[Apple_Robert]

Yep, I think so. I hope they are able to fix or replace it on the spot. I'm worried about this new model being backordered.

Apple is good about taking care of defective return customers.