Late-2016 15-in MacBook Pro completely dead and won't power on

Discussion in 'MacBook Pro' started by sskitson, Nov 28, 2016.

  1. sskitson macrumors newbie

    sskitson

    Joined:
    Nov 28, 2016
    #1
    I've had this computer for less than 2 weeks and it's been working flawlessly... except today, at 40% battery power, it somehow powered off and will not turn on. The TouchID/Power button is unresponsive, and a specialist on the phone walked me through how to do a reset (holding 3 keys and the power button and letting go). Nothing works. Plugged into all 4 USB-C ports and a number of different power outlets. Heading to the Apple Store tomorrow for a Genius appointment but hoping someone has some advice to spare me a trip to the Apple Store at Christmastime!
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    Was your Mac plugged into a power source when you pressed Shift+Control+Option+ Power and then releasing all three at once, and then pressing the power button again? If so, have you tried this method again?
     
  3. sskitson thread starter macrumors newbie

    sskitson

    Joined:
    Nov 28, 2016
    #3
    Yes and yes :(
     
  4. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #4
    Unfortunately, it is Apple Store Time. I believe you will have to do a return.
     
  5. sskitson thread starter macrumors newbie

    sskitson

    Joined:
    Nov 28, 2016
    #5
    Yep, I think so. I hope they are able to fix or replace it on the spot. I'm worried about this new model being backordered.
     
  6. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #6
    Apple is good about taking care of defective return customers.
     

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