Latest Nvidia Webdriver issue with Adobe CC

Discussion in 'Mac Pro' started by PowerMike G5, Jul 21, 2016.

  1. PowerMike G5 macrumors 6502

    Joined:
    Oct 22, 2005
    Location:
    New York, NY
    #1
    First time having an issue with the Nvidia web drivers now. I just installed 10.11.6 and upgraded to the latest web driver, no issues there.

    But now when I try to launch any app within Adobe CC, the whole computer freezes up and I have to do a hard restart. I've tried repairing permissions and same issue.

    I tried this on my Macbook Pro with GT 750M and same issue. Then I switched my laptop back to the native OS X drivers, restarted, and boom... Adobe CC launches fine.

    Is anyone else having this issue? With my Mac Pro, I'm running a standard PC GTX 980, so I have to use the web driver on that machine to see it.
     
  2. SoyCapitanSoyCapitan macrumors 68040

    SoyCapitanSoyCapitan

    Joined:
    Jul 4, 2015
    #2
    These drivers have been getting worse for Adobe CC for a while. Crashes, artefacts and OpenCL bugs have been escalating for more than a year. Every time I tried to highlight the growing issue and the lack of true Maxwell support in these drivers, forum salesboys did everything they could to howl me into a corner. They continued to recommend risky hardware upgrades to professionals without thinking about the consequences.
     
  3. flowrider macrumors 601

    flowrider

    Joined:
    Nov 23, 2012
    #3
    The Web Driver is working fine for me on PS CS6, Bridge CC, and Acrobat 11.

    Lou
     
  4. linuxcooldude macrumors 68020

    Joined:
    Mar 1, 2010
    #4
    I remember a while back MVC said during a Blackmagic Design event technicians recommending to use dual Titan X cards because of the nMP. Something I would never do, recommending non-supported PC cards to professionals if I were working for such a company.
     
  5. tuxon86 macrumors 65816

    Joined:
    May 22, 2012
    #5
    They are supported by NVidia, just not by Apple.
     
  6. PowerMike G5 thread starter macrumors 6502

    Joined:
    Oct 22, 2005
    Location:
    New York, NY
    #6
    It's unfortunate. I haven't had any issues with any of the previous web drivers at all. Adobe CC ran perfectly and fast.

    This latest update of 10.11.6 with the latest web driver to match is the opposite... completely shuts down my system. I just attempted to a complete uninstall and reinstall of Creative Cloud and it still has the same issue upon launching an app... complete shutdown.

    I'm curious to hear from anyone else having this issue if they are having it.
     
  7. SoyCapitanSoyCapitan macrumors 68040

    SoyCapitanSoyCapitan

    Joined:
    Jul 4, 2015
    #7
    On TonyMac forum there are people reporting the same crash.
     
  8. PowerMike G5 thread starter macrumors 6502

    Joined:
    Oct 22, 2005
    Location:
    New York, NY
    #8
    Thanks for pointing that out Soy.

    It looks like Adobe is aware of this particular issue and is working on an updated web driver now. Seems to have to do with an initial support release of Metal causing kernel panics for people using Maxwell cards in their Mac Pros.

    Temp solution seems to be removing a new Metal folder installed with this web driver. The upcoming web driver to replace the current one will disable this Metal folder by default till they work out the bugs.
    --- Post Merged, Jul 21, 2016 ---
    But I guess an interesting fact learned from this instance is that Adobe is introducing Metal as a GPU acceleration option for the mercury playback engine, along with CUDA, OpenCL and software only on Adobe CC on the Mac side of things. Interesting...
     
  9. Jordidh macrumors newbie

    Joined:
    Jul 21, 2016
    #9
    My system is a Mac Pro 5.1.

    I get the same crash in Adobe Premiere CC, Adobe After Effects CC and Media Encoder CC (all 2015.3) with the last update 10.11.6 and web driver 346.03.15f01, black screen when open any of this programs and then reboot. It seems Metal related and GPUSniffer.

    If I reboot with Mac driver, no problem. Fortunately I have a GTX 780 that works with Apple native driver.

    Another weird issue with web driver and 4K monitor attached, the system doesn't boot, when it should show the log in screen, I get a black screen and need a reboot.

    I need to boot with the 4k monitor off, and then power on when Mac is booted up. But this is happening from web driver 346.03.10f02 and 10.11.5, not before, same with last web driver. With Apple driver, no problems.

    From the first version of Nvidia web driver for El Capitan to the latest too, I get glitches in Adobe Camera Raw opening a Canon RAW file with Photoshop CC, when zooming the image or move within, not crashing, but a little uggly for Nvidia. With Apple native driver doesn't happen.

    For me, the Nvidia Driver it's a botched job and this have prevented me to upgrade to a Maxwell Card, because a incompleted driver for my taste and a unreliable and unstable dependence of crossfingers to not have unlucky update with new bugs.

    It seems that some elf only compile the new driver to Mac updates and release it with uncheck with popular and historicaly problematic software with Nvidia driver, but not Apple driver. Like if Apple doesn't change any code in the new releases... and waiting all to be ok...

    Well, don't have web driver it would be worse for a Maxwell card (With tricky things to update it), but unacceptable for a Nvidia supported card, because same behavior with my other Nvidia gtx 680 (Mac version).

    I feel that this behavior with Nvidia driver corrupts the experience with Mac.
    --- Post Merged, Jul 21, 2016 ---
    Since I have updated to 10.11.6, I can choose in Adobe premiere CC 2015.3 to work with Metal, but not any advantage over Open CL or Cuda. It offer poorless performance vs other GPU Mercury engines (almost like CPU performace). At least with Nvidia Card.
     
  10. TzunamiOSX macrumors regular

    Joined:
    Oct 4, 2009
    Location:
    Germany
    #10
    Perhaps the crashes came with the CUDA driver. If you can, disable it, and test this.
     
  11. koyoot Suspended

    koyoot

    Joined:
    Jun 5, 2012
    #11
    Try the stock Apple drivers for Apple compatible Nvidia GPUs. You might see the difference.

    World of Warcraft Legion gets lower performance using Metal on Nvidia web drivers, compared to Apple stock drivers.
     
  12. h9826790 macrumors 604

    h9826790

    Joined:
    Apr 3, 2014
    Location:
    Hong Kong
    #12
    ...but OP is now using a GTX980...
     
  13. koyoot Suspended

    koyoot

    Joined:
    Jun 5, 2012
    #13
    ;) Thats what I have been responding ;).
     
  14. jeff7117 macrumors regular

    Joined:
    Jul 22, 2009
    #14
    I was just about to update to 10.11.6 and read through the Adobe forums to see if there were any problems. I use AE every day and was in the middle of a big project so I usually don't update till projects are done. Glad I waited. https://forums.adobe.com/thread/2183797

    At least someone has found a temporary fix till they get it resolved.
     
  15. PowerMike G5 thread starter macrumors 6502

    Joined:
    Oct 22, 2005
    Location:
    New York, NY
    #15
    Adobe is aware of this particular issue and is working on a CC update now to address it. It has to do with adding the initial support release of Metal for the Mercury Playback renderer causing kernel panics for people using Nvidia cards in their Macs (both PC versions and what comes standard in Macs). I have been able to replicate this issue on my 2014 Macbook Pro Retina with Nvidia GT750 as well.

    Temp solution seems to be removing a new Metal folder installed with the current update. The upcoming update to replace the current one will disable this Metal folder by default till they work out the bugs with Nvidia.
     

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