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Lawyers Researching Possible Class Action Lawsuit Over 2011 MacBook Pro Graphics Issues
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had to pay about $350 to have my graphics card replaced earlier this year. At the time Apple didn't care about the issue going around the internet and how many people were affected.
That being said, a class action suit isn't going to get the money I paid back. But hopefully Apple will recognize that they do in fact have an issue.
That being said, a class action suit isn't going to get the money I paid back. But hopefully Apple will recognize that they do in fact have an issue.
Oh, you may very well get your money back. When Apple finally acknowledged the harddrive issues of 27" iMacs my client already paid for two repairs. We got the money back, albeit it took over 2 months and you get English documents and E-mails from various different Apple offices of various countries. It's not that I cannot read English, but it's still at least "strange" to handle German customers in a foreign language. 
Dunno man. I know the 8600m/9600m had problems with the GPU/silicon literally deteriorating. I forget the specifics but it was a physical defect that ended badly.
Apple has the failure rate data, you don't. If a program hasn't been initiated, its simply because the failure rate is too low so far. Simple math.
Repair cost at a third party service was less than 250 EUR, depending on components being affected around the GPU. A new Logic Board costs 410 EUR (or maybe it was 390 EUR) at Apple plus 29 EUR for replacing it.
One could argue that a whole board is better, but then it can just fail the same, is likely a refurbished part, will need many software activations to be renewed and only get 90 days warranty. Not such a sweet deal if you ask me.
And you don't get any quote for the board's price from Apple or certified service providers unless you send/bring in the broken Mac. Stupid stuff that only cost my precious time.
One could argue that a whole board is better, but then it can just fail the same, is likely a refurbished part, will need many software activations to be renewed and only get 90 days warranty. Not such a sweet deal if you ask me.
And you don't get any quote for the board's price from Apple or certified service providers unless you send/bring in the broken Mac. Stupid stuff that only cost my precious time.
They might, but even so Apple bloody well dropped the ball on the 2011 models.
*Having been one of those who sat at the Genius Bar for hours over several months trying to convince them that it was indeed an issue.
I've already reflowed my graphics chip, not sure if it will be covered if apple does decide to offer repairs.
Goodness, I'm really glad my MBP haven't exhibited these symptoms. Was this heat-related? For the last2 years, I've been using a cooling plate with ice to cool the air the computer fans into the casing to keep the temperature down when I do strenuous activities like video and music production, or even with watching 1080p or lots of flash video. My fans tend to kick up during that without the cooling plate. Isn't as cosmetically great, but I'm sure my MBP appreciates it.
I would like to add that Apple makes so much money in profit, and faulty computers are usually low in percentage. So if they make $100m, I do not see why its so upsetting to make it $98m and use that $2m as a repair for those who actually get the faulty product. Everyone will be happy, and word of mouth marketing will keep growing
Not sure but I think the 13" didn't have discrete GPUs, only on-board Intel 4000... so you shouldn't be affected I think. Check your RAM maybe?
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No, it's an OPTION.
What is a "MUST" is: premium support & service for people who shell out a lot of money for a premium product.
In a way it's nice to have Apple care as an option. But REALLY, Apple Care shouldn't even exist. It should be STANDARD!
Well...my MBP late 2011 crashed when I was giving an interview!! All those years of justifying the high Apple premium cause Apple's reliability was the best! It almost cost me a job! Luckily...it lasted till the interview finished and then it just died....AppleCare took care of it (though they refused to admit it was an issue with the graphics card but they agreed to replace the logic board cause I pointed them to the Apple's support pages). Now I have a ticking timebomb...But no longer use it. Figure it is better to get used to Windows now...as crappy as it is.
I hope nobody is willing to compromise with Apple
Apple has put us 2011 mbp owners through some of the greatest anguish it could inflict. For example:
1. We paid top dollar for a "premium" laptop to what we perceived was a top notch customer-oriented company that stands behind its products, so among other things we could avoid this very situation we are now in.
2. The mfg'er's defect is real and quite severe, leaving mbp's dead in the water or seriously crippled from a given day forward.
3. Our productivity and leisure have been seriously compromised. I estimate spending upwards of 60 hours or more just in the past 2 months researching, troubleshooting, rebooting, and following forums such as these to see if there is any advancement by Apple.
4. Apple's intentionally ignoring our plight has only caused greater anxiety. Especially those of us who rely heavily on our mbp's and don't have the financial freedom to purchase an alternative.
5. Apple has known about this issue formally or informally for at least 2 years. Which implies that they knew about this defect occurring when the mbp's were less than one year old.
6. For over 2 years Apple has intentionally spit in our faces hoping we'll just buy another or go away / move on.
7. Apple has employed "brown shirts" in their support forums e.g Csoound1, who by their redacting, editing, and deleting postings to intentionally censor its customers thereby circumvent or prevent us from grouping together toward a solution.
8. Apple has intentionally refused to formally acknowledge this well-known defect for over 2 years.
9. Apple has intentionally allowed its support and repair technicians to diagnose and recommend new (refurbished) logic boards many times at the customer's expense ($500+ USD) knowing full well that in many-to-most cases the defect/problem resurfaces sometimes in as few as 2 or 3 days after the expensive repair was completed. Thereby intentionally profitting on their own defect and defrauding their customers to spend even more money on a remedy that has rarely worked.
IMO, this is a class action lawsuit with punitive damages written all over it.
Apple has put us 2011 mbp owners through some of the greatest anguish it could inflict. For example:
1. We paid top dollar for a "premium" laptop to what we perceived was a top notch customer-oriented company that stands behind its products, so among other things we could avoid this very situation we are now in.
2. The mfg'er's defect is real and quite severe, leaving mbp's dead in the water or seriously crippled from a given day forward.
3. Our productivity and leisure have been seriously compromised. I estimate spending upwards of 60 hours or more just in the past 2 months researching, troubleshooting, rebooting, and following forums such as these to see if there is any advancement by Apple.
4. Apple's intentionally ignoring our plight has only caused greater anxiety. Especially those of us who rely heavily on our mbp's and don't have the financial freedom to purchase an alternative.
5. Apple has known about this issue formally or informally for at least 2 years. Which implies that they knew about this defect occurring when the mbp's were less than one year old.
6. For over 2 years Apple has intentionally spit in our faces hoping we'll just buy another or go away / move on.
7. Apple has employed "brown shirts" in their support forums e.g Csoound1, who by their redacting, editing, and deleting postings to intentionally censor its customers thereby circumvent or prevent us from grouping together toward a solution.
8. Apple has intentionally refused to formally acknowledge this well-known defect for over 2 years.
9. Apple has intentionally allowed its support and repair technicians to diagnose and recommend new (refurbished) logic boards many times at the customer's expense ($500+ USD) knowing full well that in many-to-most cases the defect/problem resurfaces sometimes in as few as 2 or 3 days after the expensive repair was completed. Thereby intentionally profitting on their own defect and defrauding their customers to spend even more money on a remedy that has rarely worked.
IMO, this is a class action lawsuit with punitive damages written all over it.
Out of interest how long ago did you do that? I did mine recently (and decided to replace the keyboard while I had the thing open, amazing how many things have gone wrong on this "premium" laptop in 2 years), but I still think its a ticking time bomb. Tempted to send it out for a proper reballing of of the gpu and not buying any apple products for as long as possible.
I almost fell for the "oh it broke, I'll buy a new mac" thing. But a few things seriously pissed me off as of late, including apple crippling BT4.0LE cards in macbooks that didnt originally come with them, forcing us to upgrade our entire laptops for continuity/handsoff when its not necessary. Not gonna happen Apple, at least not here. I've been looking into alternatives, but alas win7/8 and linux (as a desktop OS) dont take my fancy. So only course of action I can think of is to hold onto the old hardware as long as possible, to avoid Apples games. I know I wont make a difference as one person, but I feel I need to out of principle. (I also dont plan on upgrading the iphone for years, but knowing its an Apple product, they'll start forcing software -planned- obsolesence onto it sooner rather than later).
What utter rot. Show me Final Cut Pro running on Windows, Ubuntu or a BBC Micro.
PS It's not 1978 any longer..
The discussion is the 2011 MacBook Pro. I've no idea how you got onto an OS X tangent anyway.
The OS nowadays is far more than a program launcher and file manager.
The OS nowadays is far more than a program launcher and file manager.
Unless we can send in our laptop for REPAIR for free, no resolution is going to make me happy. I hate the new Macbooks.
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OOOH so THAT'S what this fool is. I just called him out on a thread, asking him what the hell it was to him if Apple revived the 17" line. He was arguing quite much against it. He just replied that it was none of my business. What a tool.
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OOOH so THAT'S what this fool is. I just called him out on a thread, asking him what the hell it was to him if Apple revived the 17" line. He was arguing quite much against it. He just replied that it was none of my business. What a tool.
I'm on the same boat but many of the points you raise are not covered by the limitation of liability terms of the guarantee and most of the arguments in your post can rebutted as speculation and assumption of facts not in evidence in a court of law. That said, these recent developments may end up being useful.
Guys, try to fill the survey the attorney offices are running, that will give them numbers to take this a step further.
http://www.surveymonkey.com/s/6NKY9CJ
If we all do this apple will be aware of the number of people having issues.
Do your part!!!
You can share it on social networks to get better results.
http://www.surveymonkey.com/s/6NKY9CJ
If we all do this apple will be aware of the number of people having issues.
Do your part!!!
You can share it on social networks to get better results.
We got there, because people claim that they must use Apple computers and bear with Apple's questionable service, because they cannot bear operating systems other than OS X. I am using lots of cross-platform software (audio, video, imaging) and once you start the program the OS doesn't matter anymore (other than most audio applications performing worse on OS X). The application GUIs are mostly the very same. I use both OS X and Windows, Apple hardware and custom build PC hardware, no horses in this race other than not being satisfied with Apple service for small business (practically not existent).
And even the way to get there is mostly the same, hit some key-combination and enter chars to launch an application or click on an icon on some kind of bar. File manager is what it comes down to mostly and for power users configuration options and control (which OS X offers less of compared to Linux and Windows).
When you need to use an OS X only application (Logic, Final Cut) or software that runs better on OS X because its kind of originating from there (MAX/MSP) then, of course, you don't have much of a choice other than original Apple hardware or Hackintosh. Media applications and drivers usually also benefit from the rather small variety of hardware options, albeit Apple had strayed a bit far from the cleaner line-up of the past when it comes to laptops.
I can't fault the customer service I received in my local Apple Store, although I will concede I think I was fortunate. I do however have an issue with corporate burying their head in the sand whilst saying "Ner ner ner we can't hear you!"
If a class action lawsuit helps achieve a reversal of that then it's a good thing. Unfortunately any benefit will most likely not apply to anyone outside the USA.