LCD cracked and now bottom connector not working.

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Stebus, Jan 31, 2009.

  1. Stebus macrumors member

    Sep 18, 2008
    Yesterday the LCD on my iPhone cracked:


    (Obviously doesn't look as bad because of the iSight shot) That is below the glass just in case it isn't that obvious.

    I was prepared to live with this because I can't really afford to send my phone away for weeks just to get that fixed. However, today I tried to plug it in to charge it and it does nothing, won't charge, won't be recognised by the computer, nothing.

    Now, who do I see about this? I live in Western Australia so the closest thing we have to an Apple store is a couple of resellers. Apple do not accept mail-in iPhones either. I brought the iPhone at a phone store (Allphones to be exact), can I take it back to them and try and get a replacement? Any suggestions or advice would be appreciated.
  2. iVeBeenDrinkin' macrumors 65816


    Oct 17, 2008
  3. Stebus thread starter macrumors member

    Sep 18, 2008
    Cheers, but that doesn't have any affect. Seems to be more like a connector failure.
  4. DPA macrumors 65816


    Try these things:

    1) Turn on iPhone.
    2) Hold Sleep/Wake button (top right) until a red slider appears and says Slide to Power Off.
    3) Slide the red slider.
    4) Once the chasing lines are gone and the screen is black, hold the Sleep/Wake button for about 2 seconds. Your iPhone is now rebooting.

    Hard Reset:
    1) Power iPhone on.
    2) Hold the Home and Sleep/Wake buttons for about 7 seconds, or until the screen turns black.
    3) Your iPhone should reboot. If it doesn't don't worry, just hold the Sleep/Wake button for about 2 seconds.

    1) Connect to iTunes.
    2) Allow your iPhone to back up and finish the sync.
    3) In the Summary tab, click the Restore button.
    4) Click Restore and Update to the confirmation message that appears.
    5) Follow on-screen instructions from there on.

    If you can't do the Restore because iTunes isn't recognizing your iPhone then try this:

    Forced Restore:
    1) Turn iPhone off by holding down the Sleep/Wake Button for about 5 seconds or until the Slide to Power Off slider appears.
    2) Slide Power Off slider. If iPhone is unresponsive, follow the Hard Reset instructions up to Step 3.
    3) Open iTunes on your computer (Mac or PC).
    4) Hold the Home Button down while you connect your iPhone to your computer via a USB cable.
    5) iTunes should prompt you with a message saying an iPhone has been detected in Recovery Mode and that you must Restore it to before it can be used with iTunes.
    6) Click Ok.
    7) Click Restore a message should appear confirming that you want to Restore and Update.
    8) Click Restore and Update. The restore has been initiated. Leave your iPhone connected until you iPhone reboots and syncs with iTunes.

  5. Stebus thread starter macrumors member

    Sep 18, 2008
    Thanks guru.guy, however, it is not detected by my Mac at all so therefore I cannot restore it. It isn't even drawing power from the USB port which leads me to believe its a hardware failure.
  6. TuffLuffJimmy macrumors G3


    Apr 6, 2007
    Portland, OR
    nah, a cracked LCD definitely sounds like a software issue :D
  7. DPA macrumors 65816


    I suggested the software thing because the charge isn't working which means there could be a messed up protocol somewhere in the firmware. Other than that, it does sound like a hardware issue.


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