My MBP has had 3 batteries in less than 3 years and now needs a fourth. AppleCare says it is within their numbers and that I have to live with 1 hour usage! The powerpack on my MBP died in Feb. AppleCare sent a replacement but sent the wrong cable. I returned the cable and complained to Apple but they never replied and never sent the right cable, despite paying for AppleCare. I had to do a 250 mile round trip to replace the powerpack at my own expense. When I bought the MBP and a 30 inch monitor 3 years ago, it had a problem connecting. I called Apple but they couldn't help. They promised to find a solution and call back within 24 hours. 3 years later, they still haven't called. The main logic board on the MBP died and had to be replaced. When the lid of the MBP closes it is slightly warped on both sides - looks like a banana. Since the logic board was replaced, the top of the MBP (next to the track pad) has been loose and it moves up and down. Just a mm or two, but it is annoying and not what you'd expect from a premium product. I also bought a Time Capsule when I bought the MBP and 30 inch screen. That also died and had to be replaced. So, after switching to Apple 3 years ago, it looks like it is time to switch back (on a personal and on a company level) to another PC maker: hoping to find one that offers better service and better quality products. Love OSX's reliability and productivity, but the hardware and service have been a let down. Just sorry to all the people who I convinced to switch to Apple: I was wrong in the advice I gave.