I called Applecare about a problem with my powerbook. (Sleep led is blinking like crazy or stuck on while in use) "John" wasn't helpful at all, he said it wasn't a hardware problem (yeah, right). And when I asked to talk to a supervisor he said I would have to wait 30 minutes! Is there a upper support number or some way I can get apple to help me? I swear... I've had pretty much everything in this machine replaced. LCD twice, backlight, harddrive, mainboard, video... I want a new machine.