Hi all. Please be gentle with me, this is my first post! My question is regarding an odd situation I find myself in at the moment, and really want to do something pro-active about. I have recently signed up for a new 12 month mobile phone contract with Virgin Mobile here in the UK. They were the cheapest at the time, and now I know why. Their service (both customer service, and technical service) is very poor and certainly not a patch on the faultless O2 service I was with last year. That'll learn me for trying something new. However, that is another story (and probably another forum). My question relates to how Virgin Mobile handle their picture messaging service. With O2, I was simply sent a few special SMS messages when I joined their network, and my MMS and GPRS details were automatically sent to my phone. I had to do this all manually myself for Virgin Mobile to get this to work. With O2 (and any other network I have encountered), when a picture message is sent to your phone, it appears immediately on your phone. I have received a few picture messages myself to my Virgin Mobile phone, but instead of the actual picture message itself, I end up being sent a link to their website with a code I have to type in to access my picture message. I have a picture messaging phone. I have GPRS and all the relevant services enabled. Why can't I get the message directly? After some digging around, I find that I have to actually sent a picture message first, before I am able to receive them. I had to call Virgin Mobile's customer service department to find this out (which cost me 10p) - so now its going to cost me 40p before I'm able to receive any of the picture messages anyone wants to send me. Not a great sum of money, but I find it ludicrous that their systems require me to actually send a message before I can properly receive one. Ah... right, ok. I'm ranting here, and I haven't yet reached the point. I apologise. Thanks for sticking with me. Here's the point: The link I get sent, to go to the Virgin Mobile web site and access my picture message, warns me that their web site may not work properly unless I'm using Internet Explorer 6 or above. Of course, I'm not - and neither Safari nor Firefox work at all, and I'm not able to see the message. My question is this: is there a legal precedent about being effectively denied full access to a service I have paid for because I'm not using Windows and Internet Explorer 6 or above? It isn't even the case that their website 'degrades' gracefully if I'm not using Internet Explorer on Windows and shows me the information I'm requesting in a slightly less fancy way - it just flat doesn't work. Has anything like this (websites offering services that have been paid for, not working unless you're on IE / on Windows) even been tested legally before? Is there the basis of a case here? It seems to me that if some legal precedent could be made that forced web designers offering web sites that users have to pay to access to ensure they were available cross-platform and cross-browser, it would be to the benefit of all. There are clear accessibility issues here too, surely? Anyone out there with a bit of legal experience? What do you think?