Legit hardware error+unlocked. Will Apple Store replace?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by ChemiosMurphy, Mar 15, 2008.

  1. ChemiosMurphy macrumors 6502

    Joined:
    Sep 25, 2007
    Location:
    Warminster, PA
    #1
    Hey everyone.. Here's my issue.

    The usb interface on my iPhone is broken. It won't charge if i plug it into the wall, or it won't be recognized by a computer.

    I tried three different cables, four different computers running OS X and XP. I get the "the accessory being used is not compatible" sometimes. Something is wrong.

    The issue is the phone is unocked and jailbroken while being run by T-Mobile.

    How hard are the apple stores in regards to unlocked phones? Would i be better off restoring the phone back to the activation stage?

    Here's the stats on the phone.
    8GB
    1.0.2 firmware
    03,14,08_G modem firmware

    I hope someone knows the answer....
     
  2. McGiord, Mar 15, 2008
    Last edited: Jan 30, 2011

    McGiord macrumors 601

    McGiord

    Joined:
    Oct 5, 2003
    Location:
    Dark Castle
    #2
    Try to restore it via wifi, I'm not sure if there is a way, but just a thought.
    ________
    Lexus SC specifications
     
  3. l4t13 macrumors regular

    Joined:
    Oct 15, 2006
    #3
    If it is unlocked, no matter what the problem, apple will hand it back and say I am sorry and point you to the sign dealing with their policy on unlocked phones.
     
  4. ChemiosMurphy thread starter macrumors 6502

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    Sep 25, 2007
    Location:
    Warminster, PA
    #4
    even if i restore the phone back to the activation screen?
     
  5. 156457 macrumors 6502

    Joined:
    Jan 28, 2008
    Location:
    UK
    #5
    If you can actually get onto your iPhone then go into Settings > General and there's a reset option, do the full reset, then take to the Apple store!
     
  6. l4t13 macrumors regular

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    Oct 15, 2006
  7. ChemiosMurphy thread starter macrumors 6502

    Joined:
    Sep 25, 2007
    Location:
    Warminster, PA
    #7
    well i have an appointment tomorrow at the King of Prussia Apple Store with a so called "genius." I'm gonna restore the phone back to original condition and revirginize it and all that jazz. I'll report back tomorrow evening.... Thanks for your help guys!
     
  8. doobi18 macrumors 6502

    Joined:
    Dec 31, 2006
    Location:
    Sydney, Australia
    #8
    What if it isn't "unlocked", it's just being used on another carrier with a TurboSIM (hence no activation) ?

    Also, what if you said you had just bought it second hand and were yet to activate it?



    Doobs
     
  9. ChemiosMurphy thread starter macrumors 6502

    Joined:
    Sep 25, 2007
    Location:
    Warminster, PA
    #9
    well. i went. i lost.

    The guy looked at it and was like its a hardware problem, but somehow he knew it wasn't activated and told me i needed to have activated the phone and be an att subscriber to get it replaced
     
  10. Cudadown macrumors regular

    Joined:
    Dec 14, 2007
    #10
    Oh Darn. Sorry, just not alot of sympathy. A little...but not alot.
     
  11. carfac macrumors 65816

    carfac

    Joined:
    Feb 18, 2006
    #11
    I agree- because its so obvious that this problem is caused by unlocking and not a real hardware issue </sarcasm>

    For what you pay for these things, Apple should be a bit more responsible for problems that are obviously their problem and stop hiding behind the BS of "you unlocked it, we won't cover it."
     
  12. carfac macrumors 65816

    carfac

    Joined:
    Feb 18, 2006
    #12
    Hey- rather than bitch, I have an idea. I do not know if it will work.... but what if you go get a Pay as you go ATT phone and account, and activate the iPhone with that? Would that have it working to get it fixed at Apple. (I do NOT know if this would work, just an idea).
     
  13. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #13
    That's complete horse ****. You have paid for a device which has a problem under warranty, they don't know it was unlocked so that's not relevant. Activated or not, they have a duty to repair/replace. Don't sit back and take it, escalate. Their supposed Geniuses are idiots.
     
  14. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #14
    The Geniuses are following Apple's policy which states that an iPhone must have active service before any warranty repair can be done.

    Bitch about Apple's policy on this matter if you want, but calling the employees that have to follow it "idiots" is rude.
     
  15. SIUGRAD99 macrumors regular

    Joined:
    Jan 20, 2008
    #15
    I'm so fed up with people who unlock their phone and have problems, then bitch because Apple won't honor their warranty. I have no sympathy for people who refuse to follow the rules and even activate the phone properly. If you don't want to follow the guidelines set forth by Apple then you don't want their help when something goes wrong.

    The Geniuses are far from the people in the wrong when it comes to this and calling them "Idiots" because they follow Apple's policy is ignorant.
     
  16. jeffmc macrumors 6502

    Joined:
    Sep 21, 2007
    #16
    NO it's not why doesn't anyone understand this

    the genii can see when the phone was activated with AT&T

    no activation = no exchanged iPhone

    end of story
     
  17. jeffmc macrumors 6502

    Joined:
    Sep 21, 2007
    #17
    use your head.

    if the phone was never activated. how does the user know there's a problem.

    they're not idiots, that's just plain common sense. it's not them, it's apple, they can get in serious **** for swapping things like that since their name most likely gets tagged to the exchange.

    apple made it EXTREMELY clear that they cannot support phones that are not running on an at&t service contract, so stop bitching when months later something happens and you're not covered

    you were aware that you were taking a risk, and you lost. it's life.
     
  18. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #18
    The idea that they will not provide any help what so ever on something they have sold you is preposterous.

    Signing your life away for the next two years should not be necessary for them to provide support on their product which you have paid them good money for. I don't care if it's the genius, the manager, or Apples policy. It's wrong.

    btw, when I called geniuses idiots it was in a far more general sense, not just in this instance. so sue me.
     
  19. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #19
    It's also wrong to pay your good money to a company for a product when you knowingly plan on violating the companies stated terms and conditions for servicing that product.

    Two wrongs don't make a right.
     
  20. emotion macrumors 68040

    emotion

    Joined:
    Mar 29, 2004
    Location:
    Manchester, UK
    #20
    Until you've activated the phone and signed the contract you've only half bought the phone. The contract with ATT/O2 just shows that you are paying the rest of the money that's due to Apple.

    I wish Apple hadn't played it like this but in fairness they are pretty clear about the rules.
     
  21. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #21
    I know, but it is still crap and I can't believe anyone can think otherwise.

    I'd like to know what would happen if they were taken to court. Yes there is the technicality that you haven't activated, but you still have the receipt for your purchase and so should be entitled to a replacement IMO.
     
  22. emotion macrumors 68040

    emotion

    Joined:
    Mar 29, 2004
    Location:
    Manchester, UK
    #22
    I would say it's pretty clear cut. I dunno though, I'm a computer nerd not a legal person.

    I think a lot of the ire associated with this issue is down to the fact the iPhone is a subsidised phone, but it's presented as un-subsidised.

    Would it be better if the price was, say £369, not £269, and the price of O2's contract £30 not £35 to compensate? (that's assuming locking was still required).
     
  23. jeffmc macrumors 6502

    Joined:
    Sep 21, 2007
    #23
    not if you use it in a way that it's not meant to be used

    years ago there were triggers in a lot of pc's to tell whether or not you opened the case.

    if you opened the case dell doesn't know what you did to the computer, therefore they cannot support it.

    if you install ram in a mac mini or if you replace your mac pro logic board, you void your warranty as well, this isn't much different.

    it is possible for software to damage hardware, this is why when some random guy from russia writes some unsigned code, and you install it, it voids your warranty.

    there is the possibility of YOU being at fault for damaging the phone.

    and i am not biased on this, i have a 4 gig on t-mobile in my pocket.
     
  24. mlg32 macrumors member

    Joined:
    Dec 31, 2007
    #24
    sign up att &cancel with in 30days

    sign up with att & then cancel after you get your new iphone 30 days to back out of contract no ETF
     
  25. TEG macrumors 604

    TEG

    Joined:
    Jan 21, 2002
    Location:
    Langley, Washington
    #25
    The real question is how long you've had the phone. If you haven't had it all that long, you could just say you haven't activated it because you can't.

    Also, I expect a lawsuit against Apple for not covering unlocked phones in the near future.

    TEG
     

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