Lenovo refuse to give support

Discussion in 'Windows, Linux & Others on the Mac' started by dolphinblue, Jul 5, 2016.

  1. dolphinblue macrumors newbie

    dolphinblue

    Joined:
    Aug 25, 2014
    Location:
    europe
    #1
    Hello.
    How do i get a Windows 8.1 CD for my Lenovo Y50-70 it didnt came with one
    and the store El Cort Ingles i bought it from said i had to contact Lenovo for suport.
    They gave me this link https://www.lenovorecovery.com
    Website down so contacted Lenovo again

    This is their refusing to help answer
    so How can i get Lenovo to send me a CD, it should have come with a CD.

    Hello Lenovo customer
    Thank you for contacting Lenovo Downgrade Recovery Media team,

    The Lenovo Downgrade Media Recovery program is for ThinkPad, ThinkCentre, and ThinkStations downgraded systems manufactured after October 2014.
    Downgraded systems include:
    Windows 10 Pro to Windows 7 Pro: Lenovo Downgrade Media Recovery program allows customers to order their Windows 10 Pro Recovery media.
    Windows 8.1 Pro to Windows 7 Pro: Lenovo Downgrade Media Recovery program allows customers to order their Windows 8.1 Pro Recovery media.

    We have reviewed your system: Lenovo Y50-70 with Windows 8.1,
    manufactured on June 12, 2014
    Your system is not eligible for Lenovo Downgrade Media Recovery program. As a result, our team is unable to assist
     
  2. Tomorrow macrumors 604

    Tomorrow

    Joined:
    Mar 2, 2008
    Location:
    Always a day away
    #2
    What OS shipped on the computer when you bought it? Sounds like you're trying to downgrade to a previous OS. They're within their bounds to refuse to support that.
     
  3. dolphinblue thread starter macrumors newbie

    dolphinblue

    Joined:
    Aug 25, 2014
    Location:
    europe
    #3
    Windows 8.1 64 bits ver 6.3

    For now i have used a Pendrive and backed up windows it asked for 16GB pendrive so used that
    9 GB was backed up, is that enough or should i buy a recovery cd?

    I am thinking of getting a original windows 8.1 OEM cd (sell under 100 euro)
    will that work for my laptop or is Lenovo laptop drivers locked to the windows that factory made with it.

    Should i get Windows 10 instead, or will it make more problem for my laptop is Lenovo Y50-70
     
  4. smallcoffee macrumors 6502a

    Joined:
    Oct 15, 2014
    Location:
    North America
    #4
    Did you try getting a Mac? That's what I'd try doing.
     
  5. hallux macrumors 68020

    hallux

    Joined:
    Apr 25, 2012
    #5
    I'm not sure it HAD to come with a CD. I think the Windows 8.1 OEM license gave the OEM the option of shipping a DVD with the system.

    Windows 8/8.1 introduced the restore/recover option built into the system. This requires a recovery partition but it allows for recovery without a DVD or flash drive.

    Windows help
     
  6. Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #6
    I thought that statement was quite clear actually.
     
  7. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #7
    You're only option to is to buy a 8.1 CD off of ebay (though I'm not sure it will work. Lenovo is not refusing to give you support, but rather provide you with what you want, which is outside of their stated downgrade guidelines.
     
  8. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #8
    They do not have to provide you with any media legally. Just a means for recovery be that a recovery partition or software to create a recovery disk. From memory Lenovo do both.
     
  9. frankgrimes macrumors 6502a

    frankgrimes

    Joined:
    Jun 13, 2016
    #9
    that's exactly why I would never buy a Lenovo product their service sucks

    the least they could do is provide you with the number of the right support line
     
  10. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #10
    How is their response any different then Apple's?

    You generally cannot downgrade a Mac beyond from what came with. For instance, I would not be able to call apple, request a disk drive of Mavericks because I don't like how it came with El Capitan. They'd I can only run El Cap or newer.
     
  11. frankgrimes macrumors 6502a

    frankgrimes

    Joined:
    Jun 13, 2016
    #11
    Yeah but that's a Mac with Windows it's for sure possible all Lenovo needs to do is offering a burned disk image with let's say Windows 7 on it. If course he would then download all the other drivers from the their homepage and run it that way...but that takes time.
     
  12. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #12
    But you cannot condemn one company of poor service, and praise another, even though the second company is doing the exact same thing. In fact Lenovo is specific in its terms, i.e., computers made after October 2014, the OP's is June of that year.
     
  13. frankgrimes macrumors 6502a

    frankgrimes

    Joined:
    Jun 13, 2016
    #13
    The problem is, they actually can it's not that hard to release a driver CD and give the customer a link for buying Windows 7 or whatever on CD.

    But with my downgrade variant the customer would basically have to format the computer, then install Windows, then the drivers and then install all the backups that's a lot of time wasted.

    Maybe you are right and that's the way it goes for Lenovo doesn't mean I have to like it. Just to be clear I don't like Apple doing this either but at least from an operating system point of view it's understandable because of the different methods to install the OS.
     
  14. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #14
    I'm not disputing that aspect, but for some reason Lenovo drew a line in the sand and stated anything newer then 10/2014. I don't understand why, and there may be reasons internally, or it may be completely arbitrary, I have no idea.
     
  15. agaskew macrumors 6502

    Joined:
    Dec 3, 2009
    #15
    If the system came with 8.1 then how is this a downgrade? Also the system itself should have come with a windows license somewhere, maybe on a sticker on the machine.
     
  16. MRU, Jul 14, 2016
    Last edited: Jul 14, 2016

    MRU macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Ireland
    #16
    That model comes with the one key recovery . You will need to launch the one key lenovo recovery programme and then burn a DVD or create a recovery USB yourself.

    To make best use of One Key, you should create a USB recovery disk/drive.

    It is not a system backup but it is a recovery disk and should fit in a USB of 16GB.


    From the user manual ...

    Recovery.jpg
    --- Post Merged, Jul 14, 2016 ---
    It isn't a downgrade, unless as I suspect the OP has updated the computer to the free Windows 10 upgrade and now wishes to return back to Windows 8.1 but has likely not created a recovery disc / usb and is now fubar'ed
     
  17. steve23094 macrumors 68000

    steve23094

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    Apr 23, 2013

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