Lenovo refuse to give support

[dolphinblue]

Hello.
How do i get a Windows 8.1 CD for my Lenovo Y50-70 it didnt came with one
and the store El Cort Ingles i bought it from said i had to contact Lenovo for suport.
They gave me this link https://www.lenovorecovery.com
Website down so contacted Lenovo again

This is their refusing to help answer
so How can i get Lenovo to send me a CD, it should have come with a CD.

Hello Lenovo customer
Thank you for contacting Lenovo Downgrade Recovery Media team,

The Lenovo Downgrade Media Recovery program is for ThinkPad, ThinkCentre, and ThinkStations downgraded systems manufactured after October 2014.
Downgraded systems include:
Windows 10 Pro to Windows 7 Pro: Lenovo Downgrade Media Recovery program allows customers to order their Windows 10 Pro Recovery media.
Windows 8.1 Pro to Windows 7 Pro: Lenovo Downgrade Media Recovery program allows customers to order their Windows 8.1 Pro Recovery media.

We have reviewed your system: Lenovo Y50-70 with Windows 8.1,
manufactured on June 12, 2014
Your system is not eligible for Lenovo Downgrade Media Recovery program. As a result, our team is unable to assist

 

[Tomorrow]

What OS shipped on the computer when you bought it? Sounds like you're trying to downgrade to a previous OS. They're within their bounds to refuse to support that.

 

[dolphinblue]

What OS shipped on the computer when you bought it? Sounds like you're trying to downgrade to a previous OS. They're within their bounds to refuse to support that.

Windows 8.1 64 bits ver 6.3

For now i have used a Pendrive and backed up windows it asked for 16GB pendrive so used that
9 GB was backed up, is that enough or should i buy a recovery cd?

I am thinking of getting a original windows 8.1 OEM cd (sell under 100 euro)
will that work for my laptop or is Lenovo laptop drivers locked to the windows that factory made with it.

Should i get Windows 10 instead, or will it make more problem for my laptop is Lenovo Y50-70

 

[smallcoffee]

Did you try getting a Mac? That's what I'd try doing.

 

[hallux]

I'm not sure it HAD to come with a CD. I think the Windows 8.1 OEM license gave the OEM the option of shipping a DVD with the system.

Windows 8/8.1 introduced the restore/recover option built into the system. This requires a recovery partition but it allows for recovery without a DVD or flash drive.

Windows help

 

[Tech198]

Your system is not eligible for Lenovo Downgrade Media Recovery program. As a result, our team is unable to assist

I thought that statement was quite clear actually.

 

[maflynn]

How do i get a Windows 8.1 CD for my Lenovo Y50-70 it didnt came with one

Your system is not eligible for Lenovo Downgrade Media Recovery program. As a result, our team is unable to assist

You're only option to is to buy a 8.1 CD off of ebay (though I'm not sure it will work. Lenovo is not refusing to give you support, but rather provide you with what you want, which is outside of their stated downgrade guidelines.

 

[Gav2k]

They do not have to provide you with any media legally. Just a means for recovery be that a recovery partition or software to create a recovery disk. From memory Lenovo do both.

 

[frankgrimes]

that's exactly why I would never buy a Lenovo product their service sucks

the least they could do is provide you with the number of the right support line

 

[maflynn]

that's exactly why I would never buy a Lenovo product their service sucks

How is their response any different then Apple's?

You generally cannot downgrade a Mac beyond from what came with. For instance, I would not be able to call apple, request a disk drive of Mavericks because I don't like how it came with El Capitan. They'd I can only run El Cap or newer.

 

[frankgrimes]

How is their response any different then Apple's?

You generally cannot downgrade a Mac beyond from what came with. For instance, I would not be able to call apple, request a disk drive of Mavericks because I don't like how it came with El Capitan. They'd I can only run El Cap or newer.

Yeah but that's a Mac with Windows it's for sure possible all Lenovo needs to do is offering a burned disk image with let's say Windows 7 on it. If course he would then download all the other drivers from the their homepage and run it that way...but that takes time.

 

[maflynn]

Yeah but that's a Mac

But you cannot condemn one company of poor service, and praise another, even though the second company is doing the exact same thing. In fact Lenovo is specific in its terms, i.e., computers made after October 2014, the OP's is June of that year.

 

[frankgrimes]

But you cannot condemn one company of poor service, and praise another, even though the second company is doing the exact same thing. In fact Lenovo is specific in its terms, i.e., computers made after October 2014, the OP's is June of that year.

The problem is, they actually can it's not that hard to release a driver CD and give the customer a link for buying Windows 7 or whatever on CD.

But with my downgrade variant the customer would basically have to format the computer, then install Windows, then the drivers and then install all the backups that's a lot of time wasted.

Maybe you are right and that's the way it goes for Lenovo doesn't mean I have to like it. Just to be clear I don't like Apple doing this either but at least from an operating system point of view it's understandable because of the different methods to install the OS.

 

[maflynn]

The problem is, they actually can it's not that hard to release a driver CD and give the customer a link for buying Windows 7 or whatever on CD.

I'm not disputing that aspect, but for some reason Lenovo drew a line in the sand and stated anything newer then 10/2014. I don't understand why, and there may be reasons internally, or it may be completely arbitrary, I have no idea.

 

[agaskew]

If the system came with 8.1 then how is this a downgrade? Also the system itself should have come with a windows license somewhere, maybe on a sticker on the machine.

 

[MRU]

Hello.
How do i get a Windows 8.1 CD for my Lenovo Y50-70 it didnt came with one
and the store El Cort Ingles i bought it from said i had to contact Lenovo for suport.
They gave me this link https://www.lenovorecovery.com
Website down so contacted Lenovo again

This is their refusing to help answer
so How can i get Lenovo to send me a CD, it should have come with a CD.

Hello Lenovo customer
Thank you for contacting Lenovo Downgrade Recovery Media team,

The Lenovo Downgrade Media Recovery program is for ThinkPad, ThinkCentre, and ThinkStations downgraded systems manufactured after October 2014.
Downgraded systems include:
Windows 10 Pro to Windows 7 Pro: Lenovo Downgrade Media Recovery program allows customers to order their Windows 10 Pro Recovery media.
Windows 8.1 Pro to Windows 7 Pro: Lenovo Downgrade Media Recovery program allows customers to order their Windows 8.1 Pro Recovery media.

We have reviewed your system: Lenovo Y50-70 with Windows 8.1,
manufactured on June 12, 2014
Your system is not eligible for Lenovo Downgrade Media Recovery program. As a result, our team is unable to assist

That model comes with the one key recovery . You will need to launch the one key lenovo recovery programme and then burn a DVD or create a recovery USB yourself.

To make best use of One Key, you should create a USB recovery disk/drive.

It is not a system backup but it is a recovery disk and should fit in a USB of 16GB.


From the user manual ...

[doublepost=1468493574][/doublepost]

If the system came with 8.1 then how is this a downgrade? Also the system itself should have come with a windows license somewhere, maybe on a sticker on the machine.

It isn't a downgrade, unless as I suspect the OP has updated the computer to the free Windows 10 upgrade and now wishes to return back to Windows 8.1 but has likely not created a recovery disc / usb and is now fubar'ed

 

[steve62388]

Wrong website?