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Lenovo

Alexrat1996

Alexrat1996

macrumors 601
Original poster
Mar 29, 2015
4,353
764
Lehigh valley PA
Here the story maybe you can help me

I sent my machine to lenovo depot first Friday of dec I just got it Saturday from Fedex delivery the box came damage and the computer has still some loose parts when the computer is tilted
There a chance Fedex damaged the machine.

It boots up fine only issue is that it has loose parts it's under warrenty 11-8-17

Lenovo tech support is horrible even over the phone



Specs it's a core i7
256 SSD
8GB ram

Nvdia graphics

14 inch

Win 10


Should I sell it and buy another brand ?
 
You should make them fix whatever they broke if you decide to sell it. I've had Apple botch repair jobs and aesthetically damage, which they readily admitted to and corrected. In one instance they replaced my brand new 2009-era 15" MBP after bending the case after replacing the videocard.

Asking advice on switching PC's on a Mac Forum is likely to yeild biased results. If you're going to go with a PC, I'd go with a Lenovo Thinkpad T-series or other quality built computer. Otherwise the MacBook's are always a solid choice. Generally you get what you pay for in terms of build quality. I have a Thinkpad T450s through my work, as far as PC's go I'm generally happy with it (minus Windows, my company's EHR program, their network, etc)
 
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A.Goldberg said:
You should make them fix whatever they broke if you decide to sell it. I've had Apple botch repair jobs and aesthetically damage, which they readily admitted to and corrected. In one instance they replaced my brand new 2009-era 15" MBP after bending the case after replacing the videocard.

Asking advice on switching PC's on a Mac Forum is likely to yeild biased results. If you're going to go with a PC, I'd go with a Lenovo Thinkpad T-series or other quality built computer. Otherwise the MacBook's are always a solid choice. Generally you get what you pay for in terms of build quality. I have a Thinkpad T450s through my work, as far as PC's go I'm generally happy with it (minus Windows, my company's EHR program, their network, etc)
Click to expand...
They keep,escalating my case to a case manager and giving me fake case numbers that never work can I sell the Machine as is and go with Microsoft surface brand
 
Alexrat1996 said:
They keep,escalating my case to a case manager and giving me fake case numbers that never work can I sell the Machine as is and go with Microsoft surface brand
Click to expand...

What exactly is the issue here? You had it sent in for what reason? And now it's damaged?

Call them up, request to talk to customer relations or similar department. Most companies usually have these people to voice complaints to and they have nothing to do with technical support. They usually have the ability to get things done quickly. If Fedex damaged the package Lenovo I believe would deal with that claim.

Microsoft currently has the top tech support ratings for all PC laptops (Apple of course is #1 ;) ). I've haven't heard great things about the Surface's reliability and software, though evidently MS has been working on it. Ive heard the SurfaceBooks are very problematic and personally I don't think their design is condusive to long term physical reliability. The cost is pretty astronomical too IMO.

You certainly pay a premium for Apple products, but you are paying for top of the line build quality, attention to detail, a solid OS designed to run on their products, and the best customer support available.

It's too bad too about MS, the Surface Pro and Book are great concepts. Apple I'm sure could make an awesome full function competitor (i.e. Not an iPad Pro but a real tablet PC). I feel thier hubris will hold them back. Right now in terms of computers, I feel MS is far more innovative than Apple.
 
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A.Goldberg said:
What exactly is the issue here? You had it sent in for what reason? And now it's damaged?

Call them up, request to talk to customer relations or similar department. Most companies usually have these people to voice complaints to and they have nothing to do with technical support. They usually have the ability to get things done quickly. If Fedex damaged the package Lenovo I believe would deal with that claim.

Microsoft currently has the top tech support ratings for all PC laptops (Apple of course is #1 ;) ). I've haven't heard great things about the Surface's reliability and software, though evidently MS has been working on it. Ive heard the SurfaceBooks are very problematic and personally I don't think their design is condusive to long term physical reliability. The cost is pretty astronomical too IMO.

You certainly pay a premium for Apple products, but you are paying for top of the line build quality, attention to detail, a solid OS designed to run on their products, and the best customer support available.

It's too bad too about MS, the Surface Pro and Book are great concepts. Apple I'm sure could make an awesome full function competitor (i.e. Not an iPad Pro but a real tablet PC). I feel thier hubris will hold them back. Right now in terms of computers, I feel MS is far more innovative than Apple.
Click to expand...
My lenovo cost the same price as a MacBook
[doublepost=1481467682][/doublepost]
A.Goldberg said:
What exactly is the issue here? You had it sent in for what reason? And now it's damaged?

Call them up, request to talk to customer relations or similar department. Most companies usually have these people to voice complaints to and they have nothing to do with technical support. They usually have the ability to get things done quickly. If Fedex damaged the package Lenovo I believe would deal with that claim.

Microsoft currently has the top tech support ratings for all PC laptops (Apple of course is #1 ;) ). I've haven't heard great things about the Surface's reliability and software, though evidently MS has been working on it. Ive heard the SurfaceBooks are very problematic and personally I don't think their design is condusive to long term physical reliability. The cost is pretty astronomical too IMO.

You certainly pay a premium for Apple products, but you are paying for top of the line build quality, attention to detail, a solid OS designed to run on their products, and the best customer support available.

It's too bad too about MS, the Surface Pro and Book are great concepts. Apple I'm sure could make an awesome full function competitor (i.e. Not an iPad Pro but a real tablet PC). I feel thier hubris will hold them back. Right now in terms of computers, I feel MS is far more innovative than Apple.
Click to expand...
Reason was my fan made a grinding noise
 
Have you opened the case (usually the bottom panel will come off by removing a few screws)?
Removing the bottom, just to look, won't affect any warranty (unless YOU break something, and taking the cover off won't do that, unless you are extraordinarily clumsy.
Look at the various internals. Tighten down, if you can. If you can't take care of the problem yourself, then ship it back to the Lenovo service center.
This is not rocket science, you know. Just a laptop. No reason to get rid of the laptop if you have warranty issues.
 
DeltaMac said:
Have you opened the case (usually the bottom panel will come off by removing a few screws)?
Removing the bottom, just to look, won't affect any warranty (unless YOU break something, and taking the cover off won't do that, unless you are extraordinarily clumsy.
Look at the various internals. Tighten down, if you can. If you can't take care of the problem yourself, then ship it back to the Lenovo service center.
This is not rocket science, you know. Just a laptop. No reason to get rid of the laptop if you have warranty issues.
Click to expand...
I complained they have me on wait for 4-5 days till a case manger calls me possible refund or replacement machine
 
Alexrat1996 said:
I complained they have me on wait for 4-5 days till a case manger calls me possible refund or replacement machine
Click to expand...
Sounds like you complained to the right person.
So, only 4 or 5 (probably business) days, or about a week, and you should have some resolution?
I'm thinking that's pretty quick action, for Lenovo... :D
Can you come back, and tell us what they will do for you?
 
DeltaMac said:
Sounds like you complained to the right person.
So, only 4 or 5 (probably business) days, or about a week, and you should have some resolution?
I'm thinking that's pretty quick action, for Lenovo... :D
Can you come back, and tell us what they will do for you?
Click to expand...
I sure will I would rather get a refund and spend that on the new MacBook pro with touch bar
 
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