Leopard Return Policy?

Discussion in 'macOS' started by JW008, Oct 25, 2007.

  1. JW008 macrumors 6502

    Joined:
    Apr 29, 2005
    #1
    If I wanted to go down to my Apple Store and buy Leopard tomorrow night, does anyone know the return policy for the one I ordered online? Could I take it back (sealed of course) to an Apple Store or ship it back to Apple some way?
     
  2. Chupa Chupa macrumors G5

    Chupa Chupa

    Joined:
    Jul 16, 2002
    #2
    It's the same as any s/w. 14 days if not opened. No returns on opened s/w.
     
  3. JW008 thread starter macrumors 6502

    Joined:
    Apr 29, 2005
    #3
    Thanks! Any idea if I can return it to an Apple Store instead of shipping it back?
     
  4. Island Dog macrumors 6502a

    Island Dog

    Joined:
    Sep 11, 2005
    Location:
    St. Cloud, FL.
    #4
    I think you can return to the store as long as you have your documentation.
     
  5. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #5
    You could probably return it to the apple store, if you return it as the one you bought at the apple store. Make sure all the numbers and UPCs are the same.

    However, your apple.com one will likely arrive way before 6pm local time, so I don't see why you wouldn't want that one ?
     
  6. JW008 thread starter macrumors 6502

    Joined:
    Apr 29, 2005
    #6
    I jumped the gun a bit and ordered right when it was announced instead of waiting to see everything that was happening. Now my campus store is having a Leopard party on Friday at 6:00, selling it for $69.
     
  7. DoreanGrae macrumors regular

    Joined:
    Oct 12, 2007
    Location:
    New York, NY
    #7
    You cannot return an Apple Online Store purchase to an Apple retail store. They're different entities entirely.

    Trust me on this one.
     
  8. Ariez macrumors regular

    Joined:
    Jul 20, 2007
    #8
    Its software so it doesnt follow the traditional return polciy.
     
  9. twoodcc macrumors P6

    twoodcc

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    Right side of wrong
    #9
    i hope you are wrong. (not saying that you are)

    i would try it and see. what will it hurt?
     
  10. DoreanGrae macrumors regular

    Joined:
    Oct 12, 2007
    Location:
    New York, NY
    #10
    True, you never know. In my experience though, returns/exchanges/questions about the online store are generally referred to the online store's customer service department.
     
  11. Feverish Flux macrumors regular

    Joined:
    Sep 27, 2007
    #11
    I've bought lots of stuff online and at our local store - here's been my experiences.

    1. You can return online purchases to the retail store, contrary to what you are being told, as long as the store stocks that item. Just have a receipt.

    2. Software is not returnable, period (at least in our store it isn't), even if "sealed." This includes any OS discs. They will let you exchange for a new box if you tell them that the disc is bad or won't install. You'll need a receipt.

    So yeah, generally, no returns on software.
     
  12. twoodcc macrumors P6

    twoodcc

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    Feb 3, 2005
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    Right side of wrong
    #12
    yeah i think i have experienced this with other stores. hopefully apple is different
     
  13. JW008 thread starter macrumors 6502

    Joined:
    Apr 29, 2005
    #13
    I've been searching Apple's support site and here is what I found:

    http://store.apple.com/1-800-MY-APP...=browse&mco=735D05D9&node=help/returns_refund

    So it appears that software is returnable as long as it isn't open. Who knows, though? These things are very rarely uniform.
     
  14. twoodcc macrumors P6

    twoodcc

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    Feb 3, 2005
    Location:
    Right side of wrong
    #14
    yeah, who knows. but hopefully they'll take it back at the store
     
  15. err404 macrumors 68020

    Joined:
    Mar 4, 2007
    #15
    I just called Apple to inquire about this, and they confirmed that you can not return software purchased online at a retail store.

    Call 1800MYAPPLE with your order number and arrange for an RMA on the one you bought online. You'll be out the return shipping cost, but that will be more then covered by the savings.
     

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