So actually my dad is the one lately moving out the electronic frontier exploring new stuff. After his positive experience with the iPhone (didn't get a single call for help with this) he bought himself a 21" iMac to retire his old Win XP PC. Fine by me, since I was curious to hear about his experience before making my own decision about switching. I was expecting the same low to zero help call rate. Unfortunately, not so much. It started with the transfer assistant that didn't work and kept asking for updating this and updating that. Mail accounts were in the end still messed up and most stuff needed manual setup in the end. Then the printer (Canon 5250) was difficult to install and only worked intermittently until we upgraded some obscure driver. Even with that the scanning function didn't work until I found a setting somewhere deep in the menu that activated networking. Plug and play? Far from it. More of the kind of nonsense we've been dealing with in the Windows world for decades. Maybe it's Canon's fault. Not sure. Now the wifi connection to the brand new router craps out every other day (while it still works with other devices in the house it seems). Restarts of the router take care of it. So again, not sure if the new router has issues or if this is the same issue people have been discussing with wifi settings issues in Lion. So, I'm really on the fence here if this is really that much better an experience.