I'm a lifelong Apple fan, my memorable purchases include the 64gb iPod with the scroll wheel and hard drive, the iPhone, 3G, 4, 4S, 5, 5S, 6, 6s, and 7. I also have Macbook pro and Macbook air, and iPad mini 2, iPad 4 and 5. So I've spent a lot of money on Apple products and always felt Apple was worth the premium because of the excellent customer service. Unfortunately that seems to be no longer the case with Apple and I've decided against buying any more Apple products. Here's what happened. I purchased the Beats Powerbeat 3 from CostCo in March, and the Beats X from Best Buy in April. Both Beats headphones came with 3 months of free Apple Play music, or an equivalent value of $30 that is applied to your iTunes account. So net net I was due to get $60 worth of iTunes credit. However, the Beats registration web page had issues during code redemption. I reached out to Apple and they said to be wait until the website issues were resolved, in mid April. This was a well known issue and discussed on Apple discussion forums (you can google "beats redeem apple music and you will see the threads discussing this issue). Based on that, I decided to chill and not worry about it. I got busy with other stuff, travel, kid's graduation, summer vacation, etc. Finally last week I decided to follow up on this, and called Apple again because the website had not worked for me the few times I had tried in the weeks after. Much to my surprise, the Apple support agent told me the promotion had expired 5/19. There was no such notice or information in the Beats promotional materials. I assumed that Apple and Beats being multi-billion dollar companies which charged premium prices, that it would be no problem to get my issue resolved. I escalated and was told repeatedly by senior Apple customer support agents that there was nothing they could do. So I was effectively out of $60 in iTunes credits, thanks to Apple's website issues, and their lack of customer support. I am amazed and blown away by the callousness of the Apple support. I expected far better customer service than this blatant disregard for fairness and customer service. I can't believe the most profitable company in history, due to the its customers paying a premium for the products, would screw over its loyal customers this way. I wanted to spread the word and warn people about the new Apple, which seems to be more concerned with profits than doing the right thing with its customers. I will no longer buy any more Apple products, which is a sad day indeed because I've been a loyal Apple customer for such a long time. The principle of this matter is what matters, and it's sad and infuriating that Apple has changed so much since Steve Jobs left the company.