I had issues with the keyboard (2016 model). They replaced the top case. Then 6 months later, the battery goes to **** (under 80% at 250 cycles). They replaced the top case (which includes the battery) again. After that last top case replacement I got screen issues, so I have another Apple store visit coming up I guess..
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Lets hear it those who have 2016-2017 MB / MBP and keyboard issues
- Thread starter sotorious
- Start date
- Sort by reaction score
CrazyForCashews
macrumors 65816
Considering how there are like 10 lawsuits against Apple regarding their new butterfly keyboards, it's safe to say there's something really wrong with the keyboards and that it's a big issue that may bite them Apple in the A.
Because we NEED another thread about this.
[doublepost=1528381175][/doublepost]
There is not 10 . your math is very wrong
Voenix Rising
macrumors member
Last Friday night I took my 2016 13" TB to the Apple store for its THIRD keyboard/top case replacement in the last 12 months. The Genius was obviously working off a script, insisting on taking it away to "blow out the keyboard" after I'd told him I'd done it a dozen times already--before returning and having me demonstrate that his little exercise did nothing to alleviate the problem. He was not willing to even discuss an outright replacement--even though my husband's was completely replaced when hitting its third replacement. No, it had to be sent out AGAIN for repair. So glad I got AppleCare, but am I going to have to go through this every 4-6 months until that Apple Care runs out?
I love everything else about this machine EXCEPT for the keyboard. Having to go back to my old 2010 MBR only reinforces that. But at least its keyboard WORKS.
I love everything else about this machine EXCEPT for the keyboard. Having to go back to my old 2010 MBR only reinforces that. But at least its keyboard WORKS.
Rapp
macrumors member
Had issues with both MB and MB Pro. On Mb the down cursor key stopped working and then within a few weeks the b key on the pro started producing double letters on a keypress. The enter key was working but there was very little travel compared to the other keys. Apple states they replaced both keyboards, on the MBPro the 'new' keyboard enter key felt exactly like the old key.
I picked up the 'repaired' MBPro 48hrs ago and just had the enter key fail on the 'new' keyboard, it made a pop sound and has very little travel compared to the others. Phoned AppleCare to complain as I don't believe the keyboard was changed as they stated.
I picked up the 'repaired' MBPro 48hrs ago and just had the enter key fail on the 'new' keyboard, it made a pop sound and has very little travel compared to the others. Phoned AppleCare to complain as I don't believe the keyboard was changed as they stated.
maflynn
macrumors Broadwell
I hate to break it to you, but the sample size of MacRumors is too small to make a determination that its being blown out of proportion. We've had similar threads and they all boil down to some people experience a problem, others refuting that its widespread and others like myself who observe what's being posted and form an opinion even if they're not an owner. Finally this thread will devolve into bickering because the keyboard issue is such a divisive issue.
I had one of the early 2008 MBPs w/ Nvidia 8600 GPU that had a fatal design flaw. After some bad PR and legal wrangling Apple extended the warranty to 4 years from purchase date. My machine did capitulate/was fixed under this policy.
ilikewhey
macrumors 68040
according to this apple stock investor nothing is wrong with apple you all just holding it wrong 🙂
Lol I own no stock. You’re just bad at math. Also people love to cry and think it’s true
ilikewhey
macrumors 68040
ilikewhey
macrumors 68040
i agree you kids complain too much, just vote with your wallet and buy a razer blade or something lol
MBAir2010
macrumors G3
The Apple store is very sorry you are experiencing diffultulties with your mAc.
They assure you how frustrating that can be.
Ahhhhhhhhhh.
Personally, you should get a new replacement.
I got the 2017 top case too on the 2nd replacement. The space bar got stuck on like day 2, but it seems to have fixed itself..
LOL. Let me just throw this laptop I paid over 2000$ for in the garbage and buy something else - that'll show apple. They already got my money for this ****ing thing.
Now, if they would let me return this for 80% of its purchase value - I'd do it in a heartbeat.
[doublepost=1529558521][/doublepost]
It always starts off that way. Over time the keys get more squishy and odd feeling, until one of them craps out. I have a 2017 MBP that I bought in August 2017, and the spacebar was ****ed by March 2018. Had to get it replaced. Will likely sell this before my apple care finishes lol.