Letter from Apple regarding connection issues.

Discussion in 'iPhone' started by Sir Green Day, Jul 3, 2010.

  1. Sir Green Day macrumors newbie

    Jun 18, 2010
    Got this from Apple. This really pissed me off. They are totally denying that there are connection issues. They are releasing a software fix in a couple of weeks, but the fix just fixes a problem with the # of bars being displayed. Read on and enjoy.

    etter from Apple Regarding iPhone 4

    Dear iPhone 4 Users,

    The iPhone 4 has been the most successful product launch in Apple’s history. It has been judged by reviewers around the world to be the best smartphone ever, and users have told us that they love it. So we were surprised when we read reports of reception problems, and we immediately began investigating them. Here is what we have learned.

    To start with, gripping almost any mobile phone in certain ways will reduce its reception by 1 or more bars. This is true of iPhone 4, iPhone 3GS, as well as many Droid, Nokia and RIM phones. But some users have reported that iPhone 4 can drop 4 or 5 bars when tightly held in a way which covers the black strip in the lower left corner of the metal band. This is a far bigger drop than normal, and as a result some have accused the iPhone 4 of having a faulty antenna design.

    At the same time, we continue to read articles and receive hundreds of emails from users saying that iPhone 4 reception is better than the iPhone 3GS. They are delighted. This matches our own experience and testing. What can explain all of this?

    We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising.

    Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.

    To fix this, we are adopting AT&T’s recently recommended formula for calculating how many bars to display for a given signal strength. The real signal strength remains the same, but the iPhone’s bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see.

    We will issue a free software update within a few weeks that incorporates the corrected formula. Since this mistake has been present since the original iPhone, this software update will also be available for the iPhone 3GS and iPhone 3G.

    We have gone back to our labs and retested everything, and the results are the same— the iPhone 4’s wireless performance is the best we have ever shipped. For the vast majority of users who have not been troubled by this issue, this software update will only make your bars more accurate. For those who have had concerns, we apologize for any anxiety we may have caused.

    As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.

    We hope you love the iPhone 4 as much as we do.

    Thank you for your patience and support.

  2. beamer8912 macrumors 65816

    May 30, 2009
    This was announced yesterday. Its on the front page.
  3. Jare macrumors 65816


    Jun 17, 2010
    You know what pisses me off? You. Because you're saying there is a reception issue.

    Do I really need to relink the 15 threads that are posted here confirmed and proven to disprove this "reception" issue entirely?

    I mean does anyone think that Apple is stupid and will lie about a reception issue? No. They found the problem and are offering a fix.

    Anyone who thinks otherwise is blatantly ignorant.

    Let me quote myself.

  4. Maverick1337 macrumors 65816


    Nov 4, 2008
    Oh ok, let me go make a phone call real quick holding it with my right hand the way I use to with my 3G.


    Oh my god, the phone call dropped. Can you explain that?

    I know other phones have this problem, I know I'm going to keep my phone, but let me tell you something, with one little finger, my pinky finger, I go from 5 bars and 2mbps download to 0 bars and 0mbps download, zippo, nadda. So quit yelling, we're all experiencing this and if apple's software update fixes this issue then fine, but until then my pinky of death is >>>>> apple's cool engineering.
  5. Munitalp macrumors 65816

    Jul 17, 2007
    Wow, you seriously weren't anywhere on the Internet yesterday??? This is all over, even in my local newspapers.
  6. Maverick1337 macrumors 65816


    Nov 4, 2008

    It was even on my local news channel, now THAT tells you something.

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