LG UltraFine 5K - Owners Thread

Discussion in 'Mac Accessories' started by iBrooker, Dec 22, 2016.

  1. jack1984 macrumors member

    Joined:
    Sep 8, 2017
    #1251
    2.08 has been released today, and like I feared, the Screen Manager app is still saying that I have the latest monitor firmware. Really hoping someone can come through with the .bin file if indeed a new firmware was pushed.
     
  2. Evangeline macrumors member

    Evangeline

    Joined:
    Feb 26, 2014
    #1252
    Same here. Waited with baited breath for v2.08 to be released so it wouldn't crash on High Sierra. In the meantime contacted LG Twitter support asking about 2.08 - totally annoying conversation ensued prompting me to vow never to buy an LG product ever again.

    2.08 finally released. Yupiee. Monitor software up to date (3.01,1.11,5234,3.00,0.1d). F this.
     
  3. GoldenChaos, Sep 21, 2017
    Last edited: Sep 21, 2017

    GoldenChaos macrumors newbie

    GoldenChaos

    Joined:
    Apr 11, 2017
    Location:
    Philly
    #1253
    Also in the same boat. Fingers crossed that someone's got the .bin! This is so stupid; I feel like a chump for buying this monitor.

    EDIT: LG's support is comically awful. Asked for the firmware, got linked to the Screen Manager download. Ugh. https://twitter.com/LGUSSupport/status/910850466405244928
     
  4. Khyrios macrumors newbie

    Joined:
    Sep 2, 2015
    #1254
    Installed the 2.08 Update, and my Monitor Software is now 3.04,1.13,5237,3.04,0.1e. Did not see any firmware upgrade like last time with 2.06 - so no idea why my firmware seems to be newer than last posted here?
     
  5. jimthing macrumors 65816

    jimthing

    Joined:
    Apr 6, 2011
    Location:
    London, UK (Europe, Earth, Space)
    #1255
    I'm on the latest "3.04,1.13,5237,3.04,0.1e" – how does one get this .bin file, as it's hidden away AFAICT...?
    Let me know ASAP, and I'l try and upload it.
     
  6. GoldenChaos macrumors newbie

    GoldenChaos

    Joined:
    Apr 11, 2017
    Location:
    Philly
    #1256
    Not a clue; in fact, I'm not even sure if you'd have the .bin file just by virtue of your monitor having the latest firmware, and if you did I wouldn't know where it'd be stored. Application support is my next best guess if it's not in the package contents.
     
  7. tonidavid5 macrumors newbie

    tonidavid5

    Joined:
    Jan 12, 2013
    Location:
    Spain
    #1257
    You may try to select the LG Screen Manager in your Applications folder (in Finder). Then right-click and select 'Show package contents'. At this point you'll be shown a directory and file structure within the .app package. Navigate to 'Contents', then 'Resources', then 'Update_data'.

    When in 'update data folder', copy and paste (in another folder somewhere else) any .bin files you may see there. Those of us not able to update firmware only see a 'config.ini' file in that 'update_data' folder, but no .bin file. Apparently, according to the LG Screen Manager log data, the firmware update .bin file should be there (or downloaded by the app there).

    Thanks!
     
  8. jimthing, Sep 26, 2017
    Last edited: Sep 27, 2017

    jimthing macrumors 65816

    jimthing

    Joined:
    Apr 6, 2011
    Location:
    London, UK (Europe, Earth, Space)
    #1258
    That "Update_data" folder is not there after you've updated (not a "hidden" folder either). So sorry, cannot do for anyone around here. :-/
    --- Post Merged, Sep 26, 2017 ---
    Sorry to clarify, actually the "Update_data" is in there, but only have the "config.ini" file in there. No .bin files to be seen, post-updating, I'm afraid. :-|

    Here's a screenshot:
    Screen Shot 2017-09-26 at 21.04.46.jpg
     
  9. steve60549 macrumors member

    Joined:
    Nov 12, 2014
    #1259
    So 2.08 has been released to run on High Sierra. However, no new firmware comes with it. Correct? So at the moment, there is no point in installing it.
     
  10. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #1260
    Correct... unless you are using the screen manager functions, the new version does nothing for you.
     
  11. jimthing macrumors 65816

    jimthing

    Joined:
    Apr 6, 2011
    Location:
    London, UK (Europe, Earth, Space)
    #1261
    Weird, why bother releasing this, LG?

    My two seem to largely work fine with 2016 maxed-out 15" MBP on monitor software version 3.04. But more/better functionality would be somewhat good, given some issues still remain.

    And we wait, it seems.
     
  12. rick987611 macrumors member

    Joined:
    Oct 28, 2008
    #1262
    Count me as another stuck on 3.01.
    --- Post Merged, Oct 3, 2017 ---
    I use a Pi-Hole setup for ad blocking at home. I don't even see any requests going out when I open the app and have it look for an update. I'm pretty sure its just bugged and times out.
     
  13. tonyarnold macrumors newbie

    tonyarnold

    Joined:
    Nov 17, 2016
    Location:
    Xcode, Newcastle, Australia
    #1263
  14. jimthing, Oct 4, 2017
    Last edited: Oct 4, 2017

    jimthing macrumors 65816

    jimthing

    Joined:
    Apr 6, 2011
    Location:
    London, UK (Europe, Earth, Space)
    #1264
    Nice for users to know, thanks.

    This is the problem with most companies, the customer service department and staff are just a vacuous "front end". They typically don't have a clue about what's going on to deal with issues behind the scenes, and the companies keep any fixes to themselves often for arbitrary reasons, failing to pass any info to CS staff to communicate with customers. And CS staff often either refuse to offer to pass customer issues back up the chain (as they're told to do by mgmt to 'get through the workload'), or the CS agent says they do to the customer, but then inputs this into some dead-end computer system that basically goes nowhere.

    The trouble is, after they have your money several months down the line after the returns period, they see all these CS departments as "loss centres" – things they have to offer for a variety of legal/marketing/other reasons, which makes them no money but instead just costs them money.

    Yes, you would think they'd care, as surely good CS makes happy customers and apparent repeat business. But they don't, as they know full well that customer loyalty in most products is largely dead (unless you can lock people in with an ecosystem like Apple do!), with ultimately people buying on specs at a price they want to pay (not always the cheapest, but unless you offer something amazingly different, it normally is around the cheapest in whatever price bracket the buyer is looking in).

    A classic example... I'm looking at buying a new printer, and the way all brands 'spec' the products making it about as clear as mud to make buying decisions: 'chuck specs at the customer in random order on each product, making comparisons as difficult as possible, and using terms with no explanation; and hope something sticks' (i.e. customer buy ANYTHING from us). They really don't care, as as if they did, they wouldn't do it.

    I should stress this is not the CS staff I'm having a go at themselves, but rather the corporate structure that sees customers with issues as "pests" (at least that's how they often make us feel like we are to them), rather than something to engage with and resolve.

    /rant, haha!
     
  15. macross87 macrumors member

    macross87

    Joined:
    Oct 6, 2017
    #1266
    Recently rolled over to 10.13.1 and now notice a pulsing on my LG5k. Currently with two displays and using MBP in clamshell mode. Monitors both using 3.01 firmware (no notice of upgrade ability). Anyone else experience this?
     
  16. scott_donald macrumors regular

    Joined:
    Nov 2, 2016
    #1267
    10.13 and Final cut pro 10.3.4 crashing for me... work around but rather not do it...

    10.13 problem with sleep and two monitors... half the time crashing half the time not working...

    very disappointed apple....
     
  17. macross87 macrumors member

    macross87

    Joined:
    Oct 6, 2017
    #1268
    I also use two monitors and did have an issue with them not going to sleep when i execute my hot-corner. The issue was resolved after a reboot for some reason. I do know that these LGs don't play well when you connect them to the MBP at the same time (MBP in clamshell).
     
  18. Evangeline macrumors member

    Evangeline

    Joined:
    Feb 26, 2014
  19. fallout macrumors newbie

    fallout

    Joined:
    Oct 6, 2017
    #1270
    Whoever has 3.04, do you have the firmware saved out to ~/Documents/lsm?
     
  20. zeebo1 macrumors newbie

    Joined:
    Sep 23, 2017
    #1271
    I bought the 4k version, but honestly after a week I'm very envious of the 5k owners in this thread! The 4k is so clear and I love the glossy screen compared to the Dell p2415q that I returned. But 21.5 inches is a bit small, and it doesn't look that much bigger than my 15" macbook pro. My advice to people on the fence, get the 5k if you can afford it!

    p.s. anyone selling a used 5k I would be very interested.
     
  21. steve60549 macrumors member

    Joined:
    Nov 12, 2014
    #1272
    Perhaps get a second one? It's a great combination and it even works with the 13" MacBook Pro.
     
  22. zeebo1, Oct 7, 2017
    Last edited: Oct 9, 2017
  23. rick987611 macrumors member

    Joined:
    Oct 28, 2008
    #1274
    Drives me nuts that no one at LG seems to know about the update issue.
     
  24. tonyarnold macrumors newbie

    tonyarnold

    Joined:
    Nov 17, 2016
    Location:
    Xcode, Newcastle, Australia
    #1275
    They called me in response to a support issue I raised with them about it, and they don't seem to understand that the URL returning that value prevents updates to the "released" firmware, version 3.04 . Based on what was said on the phone, their support people seem to believe the firmware is part of the download of version 2.08 and couldn't comprehend that it would be downloaded by the app after installation.

    I tried for about 15 minutes to explain as clearly as I was able what I could see on my end, and raised that large numbers of people were unable to update to the latest firmware release (3.04). I ended up giving up in frustration - they just don't care enough to do anything about it.

    Based on what was said, it sounds like there's another firmware update in the works. No mention was made of when it would be released - just "the new firmware isn't ready yet" a bunch of times.

    Sorry I don't have better news, but maybe if a few more people filed support cases with them about this via their site they might pay more attention to the problem.
     

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