Carrier Liberty Communications/ATT...big issue

[slippery-pete]

Not sure how widestead it is, but based on my 90+ minute wait I am guessing it’s pretty widespread.

I tried to log into my ATT app this am but couldn’t. Kept on getting information about Liberty Communication. Finally was able to log in on my computer to see my account was moved to Liberty Communications. WTF, got no information about this and didn’t authorize.

After a little research, I found out ATT sold its wireless business in Puerto Rico and US Virgin Islands to Liberty. My account is in the US so it shouldn’t impact me...well ATT made a mistake a sent a bunch of US accounts.

The issue is pretty simple. If not fixed/moved back to AtT by friday, you won’t be able to upgrade to mini or pro Max. Basically your account is not with att at this point..

 

[mtneer]

Do you have a PR or USVI area code on your account?

 

[slippery-pete]

Do you have a PR or USVI area code on your account?

Nope. finally got through. Att confirmed issue.

 

[slippery-pete]

I am guessing most people won’t be aware of the issue until they try to preorder and can’t because account is no longer with att

 

[slippery-pete]

Surprised nobody else impacted by this.

 

[VineRider]

I just logged in to my AT&T account and everything is normal. Hope they get your situation fixed asap.

 

[slippery-pete]

Still no fix from ATT. Can’t get any answers outside of “We hope to have it resolved in 2-3 days “

 

[slippery-pete]

On day 4 with no resolution.

 

[BuckeyeMamaw]

I’m in the same situation. My account was accidentally included in the Liberty Wireless deal. I have no access to my account at all. I spoke with AT&T customer service on Monday and they said they hoped to have this issue resolved by today.
Edit: My issue was resolved this morning. I have my account back and I had to set up as a new account so I could use the website and app.