in October of 07, we took the plunge and bought a brand new Imac desktop system, instead of a PC. we were tired of getting 2 to 3 years of life from a PC and then having it crash and die. We thought with all the hype about Apple, it had to be better. so we spent the extra money, got an Imac, and ran with it... fast forward 1 year, things are fine... add another 3 months (15 months) and suddenly, a DVD is stuck in the drive, and there is no way to get it out short of taking it back to Apple, and having them rip apart our machine. (we tried every single hint/suggestion/trick on the internet to eject it, capture it, trick it, grab it with tweezers, etc.) Why didn't Apple bother to design an eject button or reset on the unit itself? So, 15 months into the life, and we lose DVD/CD/CD burning/and Music playing capabilities... about 1/3 the reason for owning it, in our view. Now, in April, we turn on the Mac one morning, and it will no longer "connect" to the internet, through either Safari or Firefox. Our router is fine, the computer can speak and ping with the ISP, we have "connection", we have a valid IP address, but something suddenly decides it doesn't want to work, so it refuses to pull up any internet pages. we did all the reboots, tricks and tips we could find, we had our ISP shoot the service to the router, and they can even verify that the computer is connected, but... no internet. So, 16 months of ownership, and i have a pretty word processor. I drank the kool-aid, i guess this is the price i pay. $50 for an apple service call on the phone, and that won't guarantee me a fix, just that they will trouble shoot a single problem. And, the technician tells me it's likely that after that $50 is spent, he will simply tell me to take it to an Apple store for repair... a 2.5 hour drive, one way. Hurrah... More time, gas, and money to drive it into LA, leave it for who knows how long, then drive back down and pick it up. I should have stuck with a PC.. at least my IT guys could have fixed it from work.