Light bleed on iPhone 7 Plus

Discussion in 'iPhone' started by fel10, Dec 28, 2016.

  1. fel10 macrumors 68000

    fel10

    Joined:
    Feb 2, 2010
    Location:
    Woodstock, GA USA
    #1
    I got my phone about a week or so ago, and noticed a light bleed on the bottom corner of the phone. I took a pic to show the issue. It can be kind of distracting when watching something with a black background or a movie that has black bars. My question is, would I be better off taking it to Apple and having the screen replaced or should I go to Best Buy where I got the phone and ask for a replacement? The pic is with brightness 100% up.


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  2. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    I would take it directly to Best Buy, being your covered under a 14 day return policy with no questions asked. (Assuming if they have stock.) Or Apple would be a suitable solution, where they can send you a new iPhone and then in return, you send yours back. Either or.
     
  3. fel10 thread starter macrumors 68000

    fel10

    Joined:
    Feb 2, 2010
    Location:
    Woodstock, GA USA
    #3
    Yeah I was thinking about taking it to Best Buy and trying my luck with a different one. Only thing that sucks is that they charge a restocking fee.
     
  4. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    I didn't know Best Buy charged a restocking fee for phones. Apple could send you one in two business days if you want.
     
  5. deano1972 macrumors 6502a

    deano1972

    Joined:
    Sep 16, 2016
    Location:
    United Kingdom
    #5
    You've had a the phone 1 week and it's faulty .. surely Best Buy would replace it free of charge?
     
  6. fel10 thread starter macrumors 68000

    fel10

    Joined:
    Feb 2, 2010
    Location:
    Woodstock, GA USA
    #6
    I don't know why, but they are charging a restocking fee now. I don't know if it's because I'm with Verizon. The guy at the Verizon store charged my friend a restocking fee as well when she exchanged her iPhone 7.
    --- Post Merged, Dec 28, 2016 ---
    I also forgot to add. I bought the phone on the 10th. So it has been over 14 days. But I'm an elite member so I do have 45 days. Still think they shouldn't charge me a restock fee.
     
  7. deano1972 macrumors 6502a

    deano1972

    Joined:
    Sep 16, 2016
    Location:
    United Kingdom
    #7
    That seriously sucks if you've received a faulty phone. Sure I understand if they charge a restocking fee if you simply decided to return it for no reason during the 14 day return period, but your have been sold a phone with a fault so surely you are entitled to a free exchange in store?
    I would argue this point politely in store in front of other customers.
    If Worst comes to worst take it to an Apple Store and they will likely replace it or certainly replace the screen at the very least.
     
  8. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #8
    No way they should charge a restocking fee if they replace a defectiv phone. Has Bestbuy dropped to a new low or what. It is why I no longer shop there.
     
  9. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #9
    Perhaps Best Buy could wave the fee if it was based on a defect. That is, if they even charge a restocking fee for defective items.
     
  10. deano1972 macrumors 6502a

    deano1972

    Joined:
    Sep 16, 2016
    Location:
    United Kingdom
    #10
    I would be very surprised if they charged a restocking fee for defective items .. and quite disgusted to be honest
     
  11. thadoggfather macrumors 604

    thadoggfather

    Joined:
    Oct 1, 2007
    #11
    That's what att store tried to pull w me on 6s plus that developed a yellow blob in top left after a week. They also didn't have any pluses to exchange in stock

    Ended up playing the Genius Bar swap game on a week old device. The second replacement was ok enough that I rode it out
     
  12. Septembersrain Contributor

    Septembersrain

    Joined:
    Dec 14, 2013
    Location:
    Texas
    #12
    T-Mobile has a restocking fee too. It's such a pain. If it's defective though, I think you could possibly convince them to waive it right?
     
  13. borgsauce macrumors regular

    borgsauce

    Joined:
    Dec 18, 2016
    #13
    What is a restocking fee? I don't get it. You buy an expensive phone and a week later it goes bust, they are obligated to replace or fix it at no additional cost.
     
  14. Septembersrain Contributor

    Septembersrain

    Joined:
    Dec 14, 2013
    Location:
    Texas
    #14
    T-Mobile loves sending people to the Apple store. I remember my fight to get the restocking fee waived when returning an iPhone 5c that kept shutting down. Now they'll usually knock that fee off when you're exchanging but you'll have to do a bit of negotiating. Think how they make money on these fees, it's like an easy buck for them as a good percentage probably won't argue or fight it.
     
  15. BeeGood macrumors 68000

    BeeGood

    Joined:
    Sep 15, 2013
    Location:
    Lot 23E. Somewhere in Georgia.
    #15
    If Best Buy won't replace it for free (I can't imagine they wouldn't), Apple will replace the screen in store at no cost to you. The job will take about 2 hours.
     

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