Lightning Cable broken/Apple Store experience

Discussion in 'iPhone Tips, Help and Troubleshooting' started by jvdrummer182, Jul 17, 2015.


Has your recent Apple Store experience been more or less pleasant than past visits?

  1. More pleasant; the staff was great

    2 vote(s)
  2. Unpleasant; terrible customer service

    1 vote(s)
  3. Neither, my Apple Store experiences have been consistently pleasant

    3 vote(s)
  4. Neither, my Apple Store experiences have been constantly terrible

    0 vote(s)
  1. jvdrummer182 macrumors regular

    Jun 18, 2010
    I had the most unpleasant experience at an Apple Store last night. The staff was terrible.

    My lightning cable intermittently stops charging my iPhone. I brought the cable in with me to the store, showed the greeter and explained the problem. She tried to brush me off and told me the problem was caused by misuse. After I told her I purchased apple care plus, the greeter directed me to the Genius Bar appointment set up employee.

    Again, I explained the problem with the cable and was told I needed a Genius Bar appointment, and the next available was Sunday afternoon!!! This employee told me there is a serial number on the lightning cable and that it needs to match my iPhone's serial number or it wouldn't be replaced. Ridiculous! Between my wife's phone charger, the cables we have from older iPhones and extras we've purchased, how am I supposed to keep track of which cable was the one included with my iPhone? The serial number is printed so small on the cable, I can't even read the numbers.

    I recall going into an Apple Store a few years ago with a similar cable problem and I was simply handed a replacement cable from an employee and that was it. But now I have to go back to the store in 3 DAYS to possibly have the cable replaced? Apple, you've got to be kidding me.
  2. Chundles macrumors G4


    Jul 4, 2005
  3. iConnected macrumors 6502a


    Feb 17, 2011
  4. jvdrummer182 thread starter macrumors regular

    Jun 18, 2010
    Apple is going to send me an express replacement for the Lightning cable and I am to return the damaged cable. Phone support is so much better than retail store staff. I think my days of walking into an Apple Store for product support are over.
  5. iConnected macrumors 6502a


    Feb 17, 2011
    Glad to hear they're sorting this out for you :)
  6. dictoresno macrumors 601


    Apr 30, 2012
    ive had a cable replaced due to it fraying unusually prematurely. i was in and out in 15 minutes, replacement cable in hand.

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