Lion Up-to-Date Not Working

Discussion in 'Mac Apps and Mac App Store' started by Mac Eagle, Jul 20, 2011.

  1. Mac Eagle macrumors member

    Joined:
    May 5, 2010
    #1
    It appears (at least for me) that the Lion up-to-date site is not working. It says my serial number is not found (even though the same number works to check my warranty status). This is for an iMac purchased on June 8 '11. I just got off the phone with Apple support and they said they were aware of the problem and that my serial number was good.

    Just thought i'd pass it along if anyone else was trying and having issues. I'll probably wait until the first patch is released anyway but have to download it anyway to get it free.
     
  2. dborod macrumors regular

    Joined:
    Jul 22, 2002
    #2
    Me too

    It's failing for me as well with the serial number of the June 16 iMac.
     
  3. saberahul macrumors 68040

    Joined:
    Nov 6, 2008
    Location:
    USA
    #3
    June 16 purchase of MBP just worked for me. Not sure why you have problems. Make sure your serial number matches with that on the receipt.
     
  4. KdFoto macrumors member

    Joined:
    Apr 16, 2011
    #4
    Same Here

    Yep, same here.

    iMac purchased June 13th, App Store link says sn# not recognized and online form says not eligible. Apple support says I am eligible.
     
  5. smartalic34, Jul 20, 2011
    Last edited: Jul 20, 2011

    smartalic34 macrumors 6502a

    smartalic34

    Joined:
    May 16, 2006
    Location:
    USA
    #5
    Consider yourself lucky. It's apparently a very widespread problem, myself included. June 16th MBP no-go right now. Hopefully they fix the server issues soon...

    http://www.cultofmac.com/get-free-os-x-lion-update-via-apples-up-to-date-program/105337

    This says that online purchases are the ones affected... for those who have gotten it to work, did any of you purchase online?
     
  6. KdFoto macrumors member

    Joined:
    Apr 16, 2011
  7. Astra92 macrumors newbie

    Joined:
    Jun 21, 2011
    #7
    I purchased my MBP online on 6/24 and also get the serial number error when trying to redeem the up-to-date offer. Hopefully there's a fix soon!
     
  8. KdFoto macrumors member

    Joined:
    Apr 16, 2011
    #8
    Try using the "Qualifying purchases on or after July 21, 2011" Link. This worked for me even though I purchased on the 13th.
     
  9. Astra92 macrumors newbie

    Joined:
    Jun 21, 2011
  10. Oscar02083450 macrumors newbie

    Joined:
    May 25, 2011
    #10
    It's still not working for me so I just sent in my proof of purchase to Apple and waiting to receive my app code.:(
     
  11. selliott macrumors member

    Joined:
    Mar 9, 2010
    Location:
    Vegas
    #11
    It worked for me on my MBP at about 8 am pacific time this morning. I wonder if the database was up and then went down leading to the problems?
     
  12. Astra92 macrumors newbie

    Joined:
    Jun 21, 2011
    #12
    This worked for me! Thanks again.
     
  13. Mac Eagle thread starter macrumors member

    Joined:
    May 5, 2010
    #13
    Mine Finally worked this afternoon via the normal link. Looks like it still may be intermittent though.
     
  14. smartalic34 macrumors 6502a

    smartalic34

    Joined:
    May 16, 2006
    Location:
    USA
    #14
    Indeed. No luck here yet...:(
     
  15. themrsmith macrumors newbie

    Joined:
    Jul 20, 2011
    #15
    I am having no luck with my S/N either. I just bought my MBP last week. I tried both links with no success. I hate that there is not a way to check on the server status on the website or something. I called Apple Care twice and they said "keep trying."
     
  16. smartalic34 macrumors 6502a

    smartalic34

    Joined:
    May 16, 2006
    Location:
    USA
    #16
    VERY frustrating... I just want Lion...
     
  17. saberahul macrumors 68040

    Joined:
    Nov 6, 2008
    Location:
    USA
    #17
    I purchased mine in the store. So did my wife whose computer also did not have any problems with the up-to-date program. Oh well.
     
  18. Oscar02083450 macrumors newbie

    Joined:
    May 25, 2011
    #18
    I know how you feel. I've been waiting since 10 am and still get the same error on the up-to-date page.
     
  19. smartalic34 macrumors 6502a

    smartalic34

    Joined:
    May 16, 2006
    Location:
    USA
    #19
  20. Boggles macrumors newbie

    Joined:
    Jul 20, 2011
    #20
    its now 11:24 EST and they're still having issues
     

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