Liquid Damage - Apple Care Plus for Mac

appleuser181

macrumors member
Original poster
Aug 20, 2018
34
6
Canada
Hello,

I recently spilled coffee on my 2018 MacBook Pro and as a result having some issues with the device (mostly some keys on the keyboard). I'm aware of the fact that liquid damage is NOT covered by the regular apple care warranty but is it covered with the extra warranty that can be purchased (AKA Apple Care Plus)? I noticed that they have recently added coverage for up to two accidental damages with that plan so I was wondering if I could get this repaired using that plan? Meaning if I were to pay $299 USD or $379 CAD+taxes (as mentioned on their website) would this so called incident be covered?

Thanks
 

SDColorado

Contributor
Nov 6, 2011
4,274
4,221
Highlands Ranch, CO
Hello,

I recently spilled coffee on my 2018 MacBook Pro and as a result having some issues with the device (mostly some keys on the keyboard). I'm aware of the fact that liquid damage is NOT covered by the regular apple care warranty but is it covered with the extra warranty that can be purchased (AKA Apple Care Plus)? I noticed that they have recently added coverage for up to two accidental damages with that plan so I was wondering if I could get this repaired using that plan? Meaning if I were to pay $299 USD or $379 CAD+taxes (as mentioned on their website) would this so called incident be covered?

Thanks
One thing you did not mention is when you purchased your MacBook Pro. AppleCare+ can only be added up to 60 days after purchase. After that, as Natzoo said, it may have to be able to pass a diagnostic.
 

appleuser181

macrumors member
Original poster
Aug 20, 2018
34
6
Canada
Unfortunately it's been more than 60 days but for some reason once I enter my serial number on the coverage website it says that I'm eligible to purchase it. Assuming that I do purchase it and pass the online diagnostics test, would the damage be covered?
 

Audit13

macrumors 601
Apr 19, 2017
4,415
1,112
Toronto, Ontario, Canada
Based on the information provided, here's what would need to happen:

  1. pass diagnostics;
  2. add AppleCare+ to the MacBook. It costs $419 + tax for a 15" and $299 + tax for the 13"; and
  3. pay $379 + tax to fix non-screen damage.
 
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maflynn

Moderator
Staff member
May 3, 2009
64,110
30,704
Boston
Hello,

I recently spilled coffee on my 2018 MacBook Pro and as a result having some issues with the device (mostly some keys on the keyboard). I'm aware of the fact that liquid damage is NOT covered by the regular apple care warranty but is it covered with the extra warranty that can be purchased (AKA Apple Care Plus)? I noticed that they have recently added coverage for up to two accidental damages with that plan so I was wondering if I could get this repaired using that plan? Meaning if I were to pay $299 USD or $379 CAD+taxes (as mentioned on their website) would this so called incident be covered?

Thanks
Why not take personal responsibility for your actions instead of trying to trick apple in to paying for your mistake.
 

Fishrrman

macrumors P6
Feb 20, 2009
17,449
5,665
Even if the OP is able to buy AppleCare+ at this stage of the game (I sense not), in the end the repair cost is going to work out to be pretty much "a wash".

Just pay to get it fixed. Or sell it for parts and get a new one.
Next time, be more careful with your coffee.
 

SJ99

macrumors newbie
Jan 30, 2012
10
0
Cincinnati, OH
Hello,

I recently spilled coffee on my 2018 MacBook Pro and as a result having some issues with the device (mostly some keys on the keyboard). I'm aware of the fact that liquid damage is NOT covered by the regular apple care warranty but is it covered with the extra warranty that can be purchased (AKA Apple Care Plus)? I noticed that they have recently added coverage for up to two accidental damages with that plan so I was wondering if I could get this repaired using that plan? Meaning if I were to pay $299 USD or $379 CAD+taxes (as mentioned on their website) would this so called incident be covered?

Thanks
[doublepost=1551293655][/doublepost]Don't know the answer to your question, but I once had a similar experience. After spilling a drink on my 17" 2010 MacBook Pro, I took it into my local Apple store. The hard drive was fried beyond repair, it was out of warranty, and I didn't have Apple Care. I almost fell over when they said, "We understand that bad things happen to good people, so we'll replace it at no charge." After offering profuse thanks, I said that I really needed a non-glare screen, and the only non-glare they had in stock was a 17" 2011 MacBook Pro with upgraded RAM. I walked out of the store with it, without taking my wallet out of my pocket. I'm still using it today. I doubt that would happen now, but Apple certainly bought a ton of goodwill from me that day.
 

crawfish963

macrumors 6502a
Apr 16, 2010
552
296
Texas
Even if the OP is able to buy AppleCare+ at this stage of the game (I sense not), in the end the repair cost is going to work out to be pretty much "a wash".

Just pay to get it fixed. Or sell it for parts and get a new one.
Next time, be more careful with your coffee.
I agree with your second statement. It's not going to be a wash, in theory, if he goes with the AP+ route. He could resell the machine with the warranty, giving it increased value if he so chose. He could also keep the machine, which will still have coverage on it and will be like new as a top case replacement is practically inevitable.

EDIT: After considering what others have said, there are some legal and moral issues with going to AP+. I would just suck it up and get the replacement done on your dime.
 
Last edited:

acorntoy

macrumors 65816
May 25, 2010
1,383
1,186
You are not allowed to add AppleCare+ to a device that's already been damaged. When buying it you have to agree to term basically saying the device is still perfectly functional. You would have to lie, that is insurance fraud.
 
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jerryk

macrumors 603
Nov 3, 2011
5,006
2,475
SF Bay Area
When I added AppleCare+ to my iPadPro a week after I bought it and took it home, they made me bring it back in for inspection before turning on AppleCare+. Not sure if the same will happen with AppleCare+ for the Mac.
 

Audit13

macrumors 601
Apr 19, 2017
4,415
1,112
Toronto, Ontario, Canada
I have always added AppleCare+ to my iphones and iPads after each device has run and passed the online diagnostic tool. Never had to visit an Apple store for physical inspection before being approved.
 

crawfish963

macrumors 6502a
Apr 16, 2010
552
296
Texas
When I added AppleCare+ to my iPadPro a week after I bought it and took it home, they made me bring it back in for inspection before turning on AppleCare+. Not sure if the same will happen with AppleCare+ for the Mac.
It seems like it's luck of the draw then as to whether they will do it with an online purchase or not.
 

LogicalApex

macrumors 6502
Nov 13, 2015
494
434
You are not allowed to add AppleCare+ to a device that's already been damaged. When buying it you have to agree to term basically saying the device is still perfectly functional. You would have to lie, that is insurance fraud.
Yeah, not worth the risk IMHO. In PA insurance fraud carries a mandatory 5 years in prison. Not worth it.

Check your CC and see if it has accidental damage protection. I know Amex does 120 days, for instance, which is a long time.
 

jerryk

macrumors 603
Nov 3, 2011
5,006
2,475
SF Bay Area
I have always added AppleCare+ to my iphones and iPads after each device has run and passed the online diagnostic tool. Never had to visit an Apple store for physical inspection before being approved.

My experience was a when the 9.7 iPadPro was new. So at least 4-5 years ago. I don't remember their being an online tool. Was your experience later than that?
 

Audit13

macrumors 601
Apr 19, 2017
4,415
1,112
Toronto, Ontario, Canada
My experience was a when the 9.7 iPadPro was new. So at least 4-5 years ago. I don't remember their being an online tool. Was your experience later than that?
My most recent experience was for a 10.5" Pro about 2 weeks ago. Before that, I purchased AC+ for an iPhone X approximately 5 days after I received and activated it.