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Liquid Damage - Apple Care Plus for Mac

A

appleuser181

macrumors member
Original poster
Aug 20, 2018
57
11
Canada
Hello,

I recently spilled coffee on my 2018 MacBook Pro and as a result having some issues with the device (mostly some keys on the keyboard). I'm aware of the fact that liquid damage is NOT covered by the regular apple care warranty but is it covered with the extra warranty that can be purchased (AKA Apple Care Plus)? I noticed that they have recently added coverage for up to two accidental damages with that plan so I was wondering if I could get this repaired using that plan? Meaning if I were to pay $299 USD or $379 CAD+taxes (as mentioned on their website) would this so called incident be covered?

Thanks
 
appleuser181 said:
Hello,

I recently spilled coffee on my 2018 MacBook Pro and as a result having some issues with the device (mostly some keys on the keyboard). I'm aware of the fact that liquid damage is NOT covered by the regular apple care warranty but is it covered with the extra warranty that can be purchased (AKA Apple Care Plus)? I noticed that they have recently added coverage for up to two accidental damages with that plan so I was wondering if I could get this repaired using that plan? Meaning if I were to pay $299 USD or $379 CAD+taxes (as mentioned on their website) would this so called incident be covered?

Thanks
Click to expand...

One thing you did not mention is when you purchased your MacBook Pro. AppleCare+ can only be added up to 60 days after purchase. After that, as Natzoo said, it may have to be able to pass a diagnostic.
 
Unfortunately it's been more than 60 days but for some reason once I enter my serial number on the coverage website it says that I'm eligible to purchase it. Assuming that I do purchase it and pass the online diagnostics test, would the damage be covered?
 
Based on the information provided, here's what would need to happen:

  1. pass diagnostics;
  2. add AppleCare+ to the MacBook. It costs $419 + tax for a 15" and $299 + tax for the 13"; and
  3. pay $379 + tax to fix non-screen damage.
 
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appleuser181 said:
Hello,

I recently spilled coffee on my 2018 MacBook Pro and as a result having some issues with the device (mostly some keys on the keyboard). I'm aware of the fact that liquid damage is NOT covered by the regular apple care warranty but is it covered with the extra warranty that can be purchased (AKA Apple Care Plus)? I noticed that they have recently added coverage for up to two accidental damages with that plan so I was wondering if I could get this repaired using that plan? Meaning if I were to pay $299 USD or $379 CAD+taxes (as mentioned on their website) would this so called incident be covered?

Thanks
Click to expand...
Why not take personal responsibility for your actions instead of trying to trick apple in to paying for your mistake.
 
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Even if the OP is able to buy AppleCare+ at this stage of the game (I sense not), in the end the repair cost is going to work out to be pretty much "a wash".

Just pay to get it fixed. Or sell it for parts and get a new one.
Next time, be more careful with your coffee.
 
appleuser181 said:
Hello,

I recently spilled coffee on my 2018 MacBook Pro and as a result having some issues with the device (mostly some keys on the keyboard). I'm aware of the fact that liquid damage is NOT covered by the regular apple care warranty but is it covered with the extra warranty that can be purchased (AKA Apple Care Plus)? I noticed that they have recently added coverage for up to two accidental damages with that plan so I was wondering if I could get this repaired using that plan? Meaning if I were to pay $299 USD or $379 CAD+taxes (as mentioned on their website) would this so called incident be covered?

Thanks
Click to expand...
[doublepost=1551293655][/doublepost]Don't know the answer to your question, but I once had a similar experience. After spilling a drink on my 17" 2010 MacBook Pro, I took it into my local Apple store. The hard drive was fried beyond repair, it was out of warranty, and I didn't have Apple Care. I almost fell over when they said, "We understand that bad things happen to good people, so we'll replace it at no charge." After offering profuse thanks, I said that I really needed a non-glare screen, and the only non-glare they had in stock was a 17" 2011 MacBook Pro with upgraded RAM. I walked out of the store with it, without taking my wallet out of my pocket. I'm still using it today. I doubt that would happen now, but Apple certainly bought a ton of goodwill from me that day.
 
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Fishrrman said:
Even if the OP is able to buy AppleCare+ at this stage of the game (I sense not), in the end the repair cost is going to work out to be pretty much "a wash".

Just pay to get it fixed. Or sell it for parts and get a new one.
Next time, be more careful with your coffee.
Click to expand...

I agree with your second statement. It's not going to be a wash, in theory, if he goes with the AP+ route. He could resell the machine with the warranty, giving it increased value if he so chose. He could also keep the machine, which will still have coverage on it and will be like new as a top case replacement is practically inevitable.

EDIT: After considering what others have said, there are some legal and moral issues with going to AP+. I would just suck it up and get the replacement done on your dime.
 
Last edited:
You are not allowed to add AppleCare+ to a device that's already been damaged. When buying it you have to agree to term basically saying the device is still perfectly functional. You would have to lie, that is insurance fraud.
 
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When I added AppleCare+ to my iPadPro a week after I bought it and took it home, they made me bring it back in for inspection before turning on AppleCare+. Not sure if the same will happen with AppleCare+ for the Mac.
 
I have always added AppleCare+ to my iphones and iPads after each device has run and passed the online diagnostic tool. Never had to visit an Apple store for physical inspection before being approved.
 
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jerryk said:
When I added AppleCare+ to my iPadPro a week after I bought it and took it home, they made me bring it back in for inspection before turning on AppleCare+. Not sure if the same will happen with AppleCare+ for the Mac.
Click to expand...

It seems like it's luck of the draw then as to whether they will do it with an online purchase or not.
 
acorntoy said:
You are not allowed to add AppleCare+ to a device that's already been damaged. When buying it you have to agree to term basically saying the device is still perfectly functional. You would have to lie, that is insurance fraud.
Click to expand...

Yeah, not worth the risk IMHO. In PA insurance fraud carries a mandatory 5 years in prison. Not worth it.

Check your CC and see if it has accidental damage protection. I know Amex does 120 days, for instance, which is a long time.
 
Audit13 said:
I have always added AppleCare+ to my iphones and iPads after each device has run and passed the online diagnostic tool. Never had to visit an Apple store for physical inspection before being approved.
Click to expand...


My experience was a when the 9.7 iPadPro was new. So at least 4-5 years ago. I don't remember their being an online tool. Was your experience later than that?
 
jerryk said:
My experience was a when the 9.7 iPadPro was new. So at least 4-5 years ago. I don't remember their being an online tool. Was your experience later than that?
Click to expand...

My most recent experience was for a 10.5" Pro about 2 weeks ago. Before that, I purchased AC+ for an iPhone X approximately 5 days after I received and activated it.
 
Sxr71 said:
Exactly. Get a thinkpad they have spill proof keyboards. That’s what I did and never looked back.
Click to expand...
Do you really spill that much stuff thar frequently you need to purchase spill proof computers?
 
Lihp8270 said:
Do you really spill that much stuff thar frequently you need to purchase spill proof computers?
Click to expand...
I don't anymore but let me tell you that was a time when we had computers and drinks (hard ones) around in the same space. Yes things get knocked around. These are lifestyle type computers which people seem to use in coffee shops a lot. It doesn't take much for coffee to meet the keyboard. And with hard drinks all bets are off. My life is a lot more "normal" now but I still keep water (hydration is important for life) around and a wrong sudden movement can get water to spill on it. Which is why the engineers over at Thinkpad have always had spill proof machines for more than a decade. The are the business standard. Check what people use in the first class cabin on any flight. Right, a machine that the designers thought about what happens if turbulence happens while your steward is trying to refill your drink. They think about how these get used beyond status trophy at Starbucks and promptly back into its case. I buy my computers to use not to parade about. If you have ever used a Thinkpad, you will get used to to it fitting into your life instead of it requiring you to adjust your life watching over it and worrying about it. No precautions necessary. Want your nightstand to share a cup of water and your reading laptop - no problem. Tired and you want to just drop it on the carpet - no problem. Wake up to pee and step on it - no problem. Besides they feature actual high end materials like carbon fiber and magnesium alloy which is why you can step on them. Also they weigh a lot less. The X1 Nano is under 2lbs and doesn't use the gimped CPU series from Intel.
 
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