iPhone X Listen for Hey Siri stopped working on iPhone X

[erichui84]

Hi guys,

So my Listen for "Hey Siri" stopped working, and it appears that it might have been after I have used my new AirPods pro but I am not sure (I only got them few days ago and I have tried to search for an answer and I saw a few thread about this showing up, but didn't really get an answer)

I have an iPhone X and it seems that my Listen for "Hey Siri" has stopped working, which I use a lot. If I press the side button to trigger Siri then everything still appears to work.

Now I have tried to toggle off and on the Listen for "Hey Siri" settings, but I cannot actually have it switched back on, as when O try to setup "Hey Siri" it will fail to listen to anything at all. I have tried to do this while connected to a wired headset but it tells me to unplug it. If I connect my AirPods, then it will work.

I did try to unpair my AirPods and I still can't get it to work either. I have tried to do a restart and also reset network settings neither works (I haven't done a reset all settings and restore to factory yet, I hope I don't have to until the very last moment)

Anyone else have similar issues? From my observation it doesn't seems like a microphone issue, otherwise Siri wouldn't be working if I trigger it using my side buttons.

Thank you in advance

 

[erichui84]

Just realised there is a different section for help needed (iPhone Tips, Help and Troubleshooting). Maybe I have posted in the wrong forum... anyways of moving it?

 

[erichui84]

I did more research and turns out the front-facing microphone wasn't working properly. I did testing as advised by someone, by recording a front facing video and there wasn't any sound being recorded. Gave it a quick clean with some alcohol and it seems to be working now.

 

[Louiss97]

Choose the “Reset all settings” option in your iPhone’s settings and then pair your AirPod Pro with it again.