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Live chat

max2 said:
Cool.
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I just realized you might be talking about how external customers reach support. I was referring to how internal customers report issues. Sorry.

Our company does not offer live customer service because customer’s calls are too complicated for a chat window.
 
max2 said:
Why don't more companies have live chat?
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I hate live chat, and I'm not always sure I'm dealing with a human being at this point. I'd rather call and talk, tech support sucks enough, and trying to break out of the automated voice system is a pain. I'd rather have a real human on the other end
 
maflynn said:
I hate live chat, and I'm not always sure I'm dealing with a human being at this point. I'd rather call and talk, tech support sucks enough, and trying to break out of the automated voice system is a pain. I'd rather have a real human on the other end
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This is true that tech support sucks enough! :)
 
I agree.

I’ve generally found that the chat support agents are clearer and easier to understand than outsourced phone agents. Also, it take less nonsense—such as selecting an infinite number of options in a phone tree—to get into contact with a helpful agent.
 
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